Virgin answer machine

Wolfeymole · 22-01-2009, 16:51

Sorry if this has been asked before but how the hell do I stop the Virgin answering machine kicking in after a given number of rings?

I have my own personal answering machine and want to use that rather than ringing 1571 and have some wench in my ear saying You have new messages.

Thanks for any help offered.

moaningmags · 22-01-2009, 16:57

Call VM and ask that they remove voicemail from your services.

Wolfeymole · 22-01-2009, 17:07

Thanks for reply Mags and I have just done that very thing and they said it will take up to 24 hours which I can live with and although the idea may be a good one to Virgin I think it's a bit of a liberty.

Once again thank you for you help.

moaningmags · 22-01-2009, 17:18

Glad you're sorted

Mr_Moo · 22-01-2009, 23:48

Alternatively you could have the amount of seconds changed on the switch (exchange) by calling customers services as a 'change request', therefore letting the phone ring longer.

3 seconds = 1 ring.

And you could have 'message waiting tone' so all you would need to do is lift the handset when you got home and if the dial tone was stuttered, then you have a message waiting. No messing around with 1571...

m419 · 25-01-2009, 15:44

No point having it if you are using your own personal answering machine, when your on the phone you can switch on Call Waiting for that.

Pushkar · 26-01-2009, 08:58

I have a built in answering machine, so if I tell Virgin to cancel my voicemail service, will it still go through to my machine (and not 1471)

southwell · 26-01-2009, 09:05

I called VM to cancel my voicemail service and it now goes through my own answering machine.

Mr_Moo · 27-01-2009, 09:06

You don't necessarily need to cancel the voicemail itself, although it does cost you Â£1 or so a month I do believe.

You just need to remove the divert that sends it to VM after 4 rings. Depending what area you live in, this would differ.

hansi · 20-02-2009, 09:41

I have a similar question, except that I have free voicemail which I want to cancel, as I am buying a cordless phone with an answering machine. Do I just ring VM to cancel it?

Mr_Moo · 20-02-2009, 17:10

Yep. Just call customer services.

Standardly residential lines don't get 'free' VM. So I would ring to cancel it just to be safe. I know if you have a single line on the business side and wish to have VM, this costs Â£1.50 or so a month.

indie1982 · 25-02-2009, 15:00

Standard Voicemail is free, Voicemail Plus which lets you set a greeting is Â£1.75 a month.

Mr_Moo · 25-02-2009, 18:00

If that's the case then, ask them to make the diverts inactive.

Alan50 · 01-02-2010, 10:24

Quote:

Originally Posted by Wolfeymole

Sorry if this has been asked before but how the hell do I stop the Virgin answering machine kicking in after a given number of rings?

I have my own personal answering machine and want to use that rather than ringing 1571 and have some wench in my ear saying You have new messages.

Thanks for any help offered.

Hi, I have had a similar problem. Virgin media disabled my voicemail as they said it conflicted with my answerphone, but the answerphone still will not work with virgin phoneline. I adjusted number of rings settings 3, 5, 7 all to no avail. As I also have another phone [philips] of exactly the same type and a working BT line in addition to the virgin line, I have swapped them over to check and the answerphone works fine on BT. On virgin the caller gets a continuous silence instead of the answerphone message. So seems that virgin equipment is not recognising the answerphone's 'answer'. So have requested VM to reinstigate voicemail and I will have to dispense with my answerphone built into my Philips phone. Virgin Customer service are adamant that it is my equipment at fault, but if so, then why does it work on BT just fine?

hansi · 01-02-2010, 10:32

I have two cordless handsets with built-in answering machine on a VM line and they work fine. I just asked VM to cancel my free voicemail.