Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | HD is overrated

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media TV Service

Am I paying too much for the service
Reply
 
Thread Tools
Old 07-07-2009, 20:42   #1
issbill
Inactive
 
Join Date: Jul 2009
Posts: 5
issbill is an unknown quantity at this point
Am I paying too much for the service

I am new to this site, I am sure this has been asked plenty of times.

I have Virgin Media's XL service, that is it, nothing added nothing like phone line etc. I looked on the VM website and it seems to be that I should be paying about £36 pm. However I guess this is too attract customers. I have been with NTL previous to the takeover and have been a customer for about 9 years. I am currently paying £56 pm. Is this way more then I should be? Could you provide any help also how to reduce this if it is too much.
issbill is offline   Reply With Quote
Advertisement
Old 07-07-2009, 20:49   #2
akki007
Inactive
 
Join Date: Jan 2007
Location: Republic of Manchunia
Services: TiVo XL, L BB, L Phone
Posts: 256
akki007 is a name known to allakki007 is a name known to allakki007 is a name known to allakki007 is a name known to allakki007 is a name known to allakki007 is a name known to allakki007 is a name known to allakki007 is a name known to all
Re: Am I paying too much for the service

Phone CS. Kick up a sticking fuss
akki007 is offline   Reply With Quote
Old 07-07-2009, 20:54   #3
BenMcr
Virgin Media Staff
 
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
BenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
BenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
Re: Am I paying too much for the service

XL what though?

Can you post a breakdown of your bill?
__________________
I work for Virgin Media but all views are my own.
BenMcr is offline   Reply With Quote
Old 07-07-2009, 21:14   #4
soicky
Inactive
 
Join Date: Aug 2008
Posts: 606
soicky is a name known to allsoicky is a name known to allsoicky is a name known to allsoicky is a name known to allsoicky is a name known to allsoicky is a name known to allsoicky is a name known to allsoicky is a name known to all
Re: Am I paying too much for the service

hard to read but i take it you only have xl broadband from virgin, could you please confirm all the services you have taken out with virgin.
soicky is offline   Reply With Quote
Old 07-07-2009, 23:10   #5
issbill
Inactive
 
Join Date: Jul 2009
Posts: 5
issbill is an unknown quantity at this point
Re: Am I paying too much for the service

I will write a reply tomorrow once I am home again, to try and make it as clear as possible.

I have the XL tv package, that's it, but as I say I will write what it says on my bill when I get home tomorrow
issbill is offline   Reply With Quote
Old 08-07-2009, 05:49   #6
frogstamper
Inactive
 
Join Date: Feb 2008
Location: Brighton
Age: 59
Services: VIP
Posts: 3,705
frogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronze
frogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronze
Re: Am I paying too much for the service

Quote:
Originally Posted by BenMcr View Post
XL what though?

Can you post a breakdown of your bill?
He could have extra set-top-boxes, and also if he has he could well be paying the NTL charge of £14.95pm for each one instead of the £9.95pm VM charge.
Either way £56pm is plainly wrong if he is receiving only TV-XL, for that price he could be getting XL-TV, XL-BB and XL-Phone and still be getting change from £56pm!!!!
frogstamper is offline   Reply With Quote
Old 08-07-2009, 21:55   #7
issbill
Inactive
 
Join Date: Jul 2009
Posts: 5
issbill is an unknown quantity at this point
Re: Am I paying too much for the service

Either way £56pm is plainly wrong if he is receiving only TV-XL

This what I needed to know, can you guys tell me how much I should be paying?
issbill is offline   Reply With Quote
Old 08-07-2009, 21:57   #8
Nook29
Inactive
 
Join Date: Jun 2009
Location: West Yorkshire
Services: Virgin XL TV, V+, 10mb broadband, phone
Posts: 540
Nook29 is a splendid one to beholdNook29 is a splendid one to beholdNook29 is a splendid one to beholdNook29 is a splendid one to beholdNook29 is a splendid one to beholdNook29 is a splendid one to beholdNook29 is a splendid one to beholdNook29 is a splendid one to beholdNook29 is a splendid one to behold
Re: Am I paying too much for the service

If all your getting is the TV service, then yes, you're paying too much. Unless you have about 4 extra boxes, which I doubt.
Nook29 is offline   Reply With Quote
Old 08-07-2009, 22:11   #9
joglynne
Born again teenager.
 
joglynne's Avatar
 
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 75
Services: Maxit TV, M250 Fibre BB. Phone-Anytime Chatter
Posts: 13,693
joglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aura
joglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aura
Re: Am I paying too much for the service

issbill, you haven't maybe added Sky Sports and Movies?

It would be easier to see what was happening if we could see what it says on your bill under the heading Service Charges.
__________________
"I intend to live forever, or die trying" - Groucho Marx..... "but whilst I do I shall do so disgracefully." Jo Glynne
joglynne is offline   Reply With Quote
Old 08-07-2009, 22:18   #10
frogstamper
Inactive
 
Join Date: Feb 2008
Location: Brighton
Age: 59
Services: VIP
Posts: 3,705
frogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronze
frogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronzefrogstamper is cast in bronze
Re: Am I paying too much for the service

TV-XL is £21.50pm thats if you add £11pm for M-Phone. But I cant find the price of just TV-XL on its own, I'm sure Ben can tell us or one of the other VM employee's.
Either way it would be helpful if you were to post the details of your last bill issbill, obviously blanking out your personal details then you'd get a definitive answer.
frogstamper is offline   Reply With Quote
Old 09-07-2009, 15:24   #11
issbill
Inactive
 
Join Date: Jul 2009
Posts: 5
issbill is an unknown quantity at this point
Re: Am I paying too much for the service

Okay I got my latest bill today I am paying as follows

TV Size XL £34
Paper Bill Charge £1.25
Movies 4,5 Sports 1,2 £26
and there is a deduction on VAT (£1.30)

So total bill £59.95


Is there any other info I need to give
issbill is offline   Reply With Quote
Old 09-07-2009, 15:28   #12
BenMcr
Virgin Media Staff
 
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
BenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
BenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
Re: Am I paying too much for the service

Ok so the error there is that you are paying £34 for XL tv when you should be paying £27.50 for XL standalone (I think - can't remember the exact price offhand)

The rest is correct

You have Sky Sports and Movies which is an extra cost - it is not part of XL tv
__________________
I work for Virgin Media but all views are my own.
BenMcr is offline   Reply With Quote
Old 09-07-2009, 16:22   #13
issbill
Inactive
 
Join Date: Jul 2009
Posts: 5
issbill is an unknown quantity at this point
Re: Am I paying too much for the service

Guys, I would like to thank you for your help, with the confidence gained from here I phoned them up and have gained myself a £6.50 reduction per month on my bill. All thanks to you guys.
issbill is offline   Reply With Quote
Old 09-07-2009, 16:36   #14
Nook29
Inactive
 
Join Date: Jun 2009
Location: West Yorkshire
Services: Virgin XL TV, V+, 10mb broadband, phone
Posts: 540
Nook29 is a splendid one to beholdNook29 is a splendid one to beholdNook29 is a splendid one to beholdNook29 is a splendid one to beholdNook29 is a splendid one to beholdNook29 is a splendid one to beholdNook29 is a splendid one to beholdNook29 is a splendid one to beholdNook29 is a splendid one to behold
Re: Am I paying too much for the service

Quote:
Originally Posted by issbill View Post
Guys, I would like to thank you for your help, with the confidence gained from here I phoned them up and have gained myself a £6.50 reduction per month on my bill. All thanks to you guys.
Glad to hear you got it sorted out.
Nook29 is offline   Reply With Quote
Old 09-07-2009, 22:39   #15
indie1982
Inactive
 
Join Date: Dec 2006
Services: M Phone, XL BB, XL TV and 2 SA V+
Posts: 238
indie1982 will become famous soon enoughindie1982 will become famous soon enoughindie1982 will become famous soon enough
Re: Am I paying too much for the service

So had they been charging you the wrong price for standalone XL?

If you had, what about the refund for all the months you'd been over paying?
indie1982 is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 11:25.


Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.