Motorola modem anf 3Com router woes

[doughboy]

I wonder if someone can shed some light on the following.

I have a Motorola Surfboard 4100 cable modem that has been attached to a wireless router for a couple of years on my NTL now VM account. I've acquired a 3Com 3CRWE554G72 wireless cable/dsl modem that I want to replace my current router with. The 3com router was previously working with a VirginMedia account.

Try whatever I might I cant get the 3com router to connect to the 4100 modem. I've tried several known good ethernet cables without avail. I tried connecting the router to friends VM modem and the cable/dsl led lit up steady. Whatever I try when connecting to my own modem the led flicker a couple of times and then goes out.

Do I need a newer modem to wok with this router or am I missing something?

Thanks

Originally Posted by doughboy

I wonder if someone can shed some light on the following.

I have a Motorola Surfboard 4100 cable modem that has been attached to a wireless router for a couple of years on my NTL now VM account. I've acquired a 3Com 3CRWE554G72 wireless cable/dsl modem that I want to replace my current router with. The 3com router was previously working with a VirginMedia account.

Try whatever I might I cant get the 3com router to connect to the 4100 modem. I've tried several known good ethernet cables without avail. I tried connecting the router to friends VM modem and the cable/dsl led lit up steady. Whatever I try when connecting to my own modem the led flicker a couple of times and then goes out.

Do I need a newer modem to wok with this router or am I missing something?

Thanks

That is a very old modem and is not 20Mb capable and probably is the cause of your problem, you need to call Tech Support on 151 and tell them what you posted here and they should replace your modem for you.

[doughboy]

Thanks for the quick reply. I've a 10mb account and I think the modem was originally purchased from NTL rather than leased. Will they still replace it?

Originally Posted by doughboy

Thanks for the quick reply. I've a 10mb account and I think the modem was originally purchased from NTL rather than leased. Will they still replace it?

Yes ring up Tech Support on 151 and tell them what problems you are having with the modem and they should replace it and if needed send out an engineer.

[doughboy]

Thanks

They are sending a new modem out.

Originally Posted by doughboy

Thanks

They are sending a new modem out.

I see you read both posts then, nice one