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Problem checking web mail
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Old 07-03-2017, 10:20   #1
Ken W
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Problem checking web mail

Is there a problem with the VM home page as I cannot log in to VM web mail.


I can get to other web pages such as BBC etcetera.
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Old 07-03-2017, 10:24   #2
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Re: Problem checking web mail

seems to be routing issues to myvirginmedia.com , webmail, pop, etc atm.

timesout at leeds.
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Old 07-03-2017, 10:25   #3
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Re: Problem checking web mail

Looks like a routing issue.

Can access it from work, but not from my Virgin connection
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Old 07-03-2017, 10:26   #4
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Re: Problem checking web mail

its back live on both my non-vm connection and vm now.

edit: down again on vm, still live on my adsl connection.

Last edited by philipp; 07-03-2017 at 10:46.
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Old 07-03-2017, 15:30   #5
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Re: Problem checking web mail

Quote:
Originally Posted by philipp View Post
seems to be routing issues to myvirginmedia.com , webmail, pop, etc atm.

timesout at Leeds.




I am in the Thames Valley.


All seems ok now 14:30.
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Old 07-03-2017, 16:55   #6
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Re: Problem checking web mail

There has been problems for quite a few months now and they still have not sorted it out.
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Old 19-03-2017, 13:44   #7
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Re: Problem checking web mail

webmail is still playing up for us it really is poor for a communications company to not get the basics of webmail sorted after months of waiting.
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Old 19-03-2017, 16:17   #8
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Re: Problem checking web mail

Their email platform is a complete and utter joke, total disaster from VM!
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Old 19-03-2017, 17:25   #9
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Re: Problem checking web mail

GU14 Farnborough

Getting some Webmail from Virgin many though hours late . 2 urgent ones posted 1530
as yet not appeared (1725)
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Old 20-03-2017, 16:32   #10
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Re: Problem checking web mail

Web mails Down here.
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Old 20-03-2017, 18:31   #11
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Re: Problem checking web mail

Quote:
Originally Posted by Mad Max View Post
Their email platform is a complete and utter joke, total disaster from VM!
Given this is the first time I've had any issue with webmail for as long as I can remember, I think thats a bit of an OTT statement.
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Old 20-03-2017, 18:34   #12
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Re: Problem checking web mail

Quote:
Originally Posted by Paul M View Post
Given this is the first time I've had any issue with webmail for as long as I can remember, I think thats a bit of an OTT statement.
Quite correct but in the past few weeks there have certainly been intermittent problems logging in.
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Old 20-03-2017, 18:35   #13
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Re: Problem checking web mail

My status page show the issue ;

Quote:
* We know of 1 issue in your area
Virgin Media Mail is having trouble sending and receiving emails at the moment, so there might be a bit of a delay.

Fix estimate : 21 March 13:05
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Old 20-03-2017, 18:38   #14
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Re: Problem checking web mail

Exactly the same message we have as well on our status page.
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Old 20-03-2017, 18:46   #15
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Re: Problem checking web mail

So there is an issue (first I've known for years), they know about it, and are working on fixing it. Problems sometimes happen, no biggie.

If e-mail is that important to someone then they should probably just run their own e-mail system, not rely on an ISP (it also allows you not to be dependant on any one ISP). I've been running my own server for many years, it costs me a few $ per a year for a dedicated VPS.
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