Virgin Mobile Login Screwed Up
31-03-2015, 11:53
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#1
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Virgin Mobile Login Screwed Up
Well done Virgin on a monumental screw-up.
I can no longer login to my mobile account, it insists my perfectly valid e-mail address is not even an e-mail address at all.
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31-03-2015, 12:07
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#2
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Re: Virgin Mobile Login Screwed Up
Quote:
Originally Posted by Paul M
Well done Virgin on a monumental screw-up.
I can no longer login to my mobile account, it insists my perfectly valid e-mail address is not even an e-mail address at all.
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11:08
I have just logged ok into my Virgin Mobile account using my ntlworld.com account.
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31-03-2015, 12:15
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#3
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Re: Virgin Mobile Login Screwed Up
I dont doubt it, Im sure they managed to recognise ntlworld.com.
That doesnt help me though, since when I enter my e-mail it just says
"That doesn't look like an email address. Please check the details you've entered"
Epic fail.
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31-03-2015, 12:25
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#4
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Re: Virgin Mobile Login Screwed Up
It allowed me to log on at the third attempt.
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31-03-2015, 12:28
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#5
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Re: Virgin Mobile Login Screwed Up
Turns out from the VM forum that they have indeed screwed up.
Their system cannot cope with e-mail addresses that have a dash/hyphen in them.
Stunning.
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31-03-2015, 15:59
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#6
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Re: Virgin Mobile Login Screwed Up
Clearly it is too clever, interpreting the dash as a minus, thus meaning subtract the letters after this symbol from the ones in front, leaving you with a result that, correctly, does not look like an email address.
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31-03-2015, 22:20
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#7
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Re: Virgin Mobile Login Screwed Up
not far off those sites and web forms that still don't allow an apostrophe, which is a pain when you have one in your surname lol.
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01-04-2015, 13:28
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#8
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Re: Virgin Mobile Login Screwed Up
Stephen Mc'Stephen?
To be honest I've never actually seen an apostrophe in an email address.
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01-04-2015, 13:58
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#9
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Bah Humbug!!
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Re: Virgin Mobile Login Screwed Up
O'something
My work emails have always had my apostrophe in my surname.
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01-04-2015, 20:24
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#10
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Re: Virgin Mobile Login Screwed Up
Quote:
Originally Posted by Stephen
not far off those sites and web forms that still don't allow an apostrophe, which is a pain when you have one in your surname lol.
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There's no excuse for that, although I know from experience that you can put in what checks you want on a web form and someone will come up with data they say is valid that trips any checks.
The Uni where I work has obviously spent a lot of money on a student information system. Then, after several years of use, we got a student who actually does have only a forename (no middle or surname), and the system refused to accept the entry. We ended up entering a . as the surname.
Even in my own job, I've encountered it. We allow students to download certain software free, but we do need a way of tracking who has downloaded what (some companies require access to the info, but we also need to prepare reports to the Uni from time to time). I developed a simple website that enabled the students to download their software easily. It also captured the relevant information. One of the items we needed to store is the student name (as I do not have access to the student database so cannot retrieve it automatically). When designing the database for the site, I allowed 25 characters for the forename and 25 for the surname. Within 3 days of launch, a student with a 50 character surname had attempted to download something and (obviously) failed.
The restrictions were quickly changed.
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02-04-2015, 10:13
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#11
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Re: Virgin Mobile Login Screwed Up
Quote:
"A common mistake people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools."
- Douglas Adams, author (1952 - 2001)
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