Virgin Mobile systems downtime till Monday 30th March
08-04-2015, 07:25
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#31
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cf.geek
Join Date: Jun 2003
Posts: 761
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Re: Virgin Mobile systems downtime till Monday 30th March
I have just had another look at my usage, bearing in mind that the system is not working, but every day I get another page added to my usage and it's exactly the same as all the others except that 2nd April appears quiite a number of time on each page. What the hell is going on here!
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08-04-2015, 08:01
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#32
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R.I.P.
Join Date: Jun 2003
Location: Near Sandy Heath transmitter
Services: BT
Posts: 19,325
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Re: Virgin Mobile systems downtime till Monday 30th March
Still not working properly here either I wonder if they are sorting it all out any time soon.
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08-04-2015, 08:30
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#33
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cf.mega poster
Join Date: Jan 2012
Location: Deepest pits of Hell
Age: 39
Posts: 4,966
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Re: Virgin Mobile systems downtime till Monday 30th March
I gave them an absolute roasting on Twitter about it and they said they were passing my feedback onto the team responsible for the site and they apologised about the difficulties that I had been having with it. I think if they don't get it sorted anytime soon I will be finding out the CEO address for Mobile side and writing them an email of complaint.
If it wasn't so late still, I'd be saying this is an elaborate April Fools joke. If it is, then it is damn well not funny.
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13-04-2015, 10:57
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#34
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cf.geek
Join Date: Jun 2003
Posts: 761
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Re: Virgin Mobile systems downtime till Monday 30th March
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13-04-2015, 13:14
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#35
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cf.mega poster
Join Date: Jan 2012
Location: Deepest pits of Hell
Age: 39
Posts: 4,966
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Re: Virgin Mobile systems downtime till Monday 30th March
I'm seriously thinking about calling their leaving us line and giving them an absolute roasting over this. Not good enough.
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13-04-2015, 13:49
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#36
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cf.mega poster
Join Date: Sep 2010
Location: Oxfordshire
Services: TV XL ,TiVo X 2,
200Mb Broadband
XL phone
Posts: 1,158
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Re: Virgin Mobile systems downtime till Monday 30th March
Its working for me. The only problem I have found is when trying to look at a second phone when it acts up. The bit on the left where they list the individual phones seems to be very erratic in the way it works and tries to make you login again and then complains you are already logged it.
Consider it work in progress but perseverance does give you what you want.
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13-04-2015, 14:40
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#37
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Bah Humbug!!
Join Date: Feb 2004
Location: Glasgow
Age: 43
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 13,779
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Re: Virgin Mobile systems downtime till Monday 30th March
Quote:
Originally Posted by MarkC1984
I'm seriously thinking about calling their leaving us line and giving them an absolute roasting over this. Not good enough.
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I doubt they would see online account access as a reason for letting you leave. There is their app and also CS if you need to check your account.
It isn't life or death surely. Yes its annoying but I'm not all that bothered.
__________________
AMD Ryzen 7 7700 | 32GB DDR5 6000 | RADEON 7900XT | WD 2TB NVME
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13-04-2015, 15:05
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#38
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Virgin Mobile systems downtime till Monday 30th March
I have apparently £77 pounds worth of charges, had to make an online payment called up and nobody can see what it is or why!
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