Replacement sim

chrispy2000 · 06-01-2015, 20:36

I got a replacement sim last Tuesday, this evening my phone was showing "No Sim". I tried another sim and it worked. So I phoned CS and with out asking any question said they'd send me another but it would cost me £2.99 for postage, I asked why as the sim was only a week old and it was faulty. I was asked to hold on and a few minutes later I was told I would not be charged but would not get it till Thursday.
Now I know the they charge £2.99 for next day delivery have I just ben fobbed off with just the normal postage? The conversation with CS was about 8PM is this too late for next day?

**Chris** · 06-01-2015, 20:49

Well, yes. There isn't a postal collection this late in the evening. Your new SIM will be collected tomorrow and delivered the next day, which is Thursday.

chrispy2000 · 06-01-2015, 20:58

I forgot to say I was told it would not have to be signed for which makes me think it will be normal post not Yodal.

**Chris** · 06-01-2015, 21:07

Not necessarily. It's pretty hard to guarantee next day even with first class post these days. There are basic courier options that don't require a signature. They could easily use one of those.

qasdfdsaq · 06-01-2015, 22:33

Quote:

Originally Posted by Chris

Not necessarily. It's pretty hard to guarantee next day even with first class post these days. There are basic courier options that don't require a signature. They could easily use one of those.

Most of those are economy 2-5 day services.

chrispy2000 · 07-01-2015, 17:13

I would like to take back anything i might have implied about customer services.
My replacement sim was delivered this morning
A big thank you

**Chris** · 07-01-2015, 17:55

So, you reported your new SIM faulty at 8pm Tuesday evening, and the new one arrived today, Wednesday?

That's seriously impressive. Who delivered it?

chrispy2000 · 07-01-2015, 18:03

Yodel

qasdfdsaq · 07-01-2015, 22:52

Holy bleep. Yodel can't deliver next day deliveries within 3 days where I live.