Quote:
Originally Posted by Phil501
Thanks for the reply. Is the hub the problem then? Forgive the ignorance but has the 30meg 'upgrade' been made from the hub - as opposed to an increased signal into the hub?
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It's a two way thing configured from the VM end. The SH has to be configured as to speed - like setting a modem speed in the old days. The increased signal goes to the SH which then expects to communicate at the upgraded speeds.
Except in modem mode, the SH is known to be problematic particularly where wireless is concerned. There are instabilities well reported across the forums.
No problems that are down to SH implementation are recorded AFAIK against the modem mode.
So, to your original question - as mentioned, the VM support site describes how to attach your own router having put the SH into modem mode.
As regards performance, when in modem mode, your circuit will perform to its best according to any congestion. When you were on 10 meg, you might have been on the "legacy" network - a set of frequencies not used by your 30 meg service. We won't know this for certain unless you have modem stats for both before and after. Anyway, if the legacy network was relatively uncluttered and the current "overlay" network is full of 30, 50, 60, 100 meg users and you are in a densely populated area, congestion could be hitting you.
But the first step is to get back to your previous setup, i.e. modem mode and take it from there. Wireless performance will be stable and will be better.