upgrading stb box to v+ box on vip 50
06-11-2010, 10:44
|
#1
|
cf.mega poster
Join Date: Jun 2010
Location: Jarrow Tyne & Wear
Services: V.I.P 120 tivo and v+
Posts: 5,791
|
upgrading stb box to v+ box on vip 50
i asked the twitter team how much it be to change my standard box to a v+ box on a vip 50 package got quoted £49 activation fee + £20 for self install then i ring up this morning to do this got quoted the sames then few seconds later the woman said because you already got a V+ the it would cost £99 for the second one then £20 for self install surely it £49 is coirrect very very disappointed
|
|
|
06-11-2010, 11:08
|
#2
|
cf.mega poster
Join Date: Oct 2009
Posts: 2,065
|
Re: upgrading stb box to v+ box on vip 50
I think the advice you have been given is wrong both times!
VIP is the key information. Charging for V+ on VIP is different than non-VIP.
To replace an existing V box with a V+ on VIP would be an installation charge, either £20 self-install or £40 for engineer install. This is a one-off charge.
There would then be an additional £10 per month charge for the extra V+.
|
|
|
06-11-2010, 12:32
|
#3
|
cf.mega poster
Join Date: Jun 2010
Location: Jarrow Tyne & Wear
Services: V.I.P 120 tivo and v+
Posts: 5,791
|
Re: upgrading stb box to v+ box on vip 50
Quote:
Originally Posted by RobboEdin
I think the advice you have been given is wrong both times!
VIP is the key information. Charging for V+ on VIP is different than non-VIP.
To replace an existing V box with a V+ on VIP would be an installation charge, either £20 self-install or £40 for engineer install. This is a one-off charge.
There would then be an additional £10 per month charge for the extra V+.
|
just rang again said £99 for box then £20 for self install then extra £10 a month so not be doing it was so looking forward to hd in bedroom too very very disappointed
|
|
|
06-11-2010, 12:36
|
#4
|
Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
|
Re: upgrading stb box to v+ box on vip 50
The £99 certainly shouldn't be charged
__________________
I work for Virgin Media but all views are my own.
|
|
|
06-11-2010, 12:41
|
#5
|
cf.mega poster
Join Date: Jun 2010
Location: Jarrow Tyne & Wear
Services: V.I.P 120 tivo and v+
Posts: 5,791
|
Re: upgrading stb box to v+ box on vip 50
Quote:
Originally Posted by BenMcr
The £99 certainly shouldn't be charged
|
they insisted it was if was only extra £10 a month with self install and without the £99 i would have did it was so looking forward to having another v+ box too
|
|
|
06-11-2010, 18:58
|
#6
|
cf.mega poster
Join Date: Oct 2009
Posts: 2,065
|
Re: upgrading stb box to v+ box on vip 50
Quote:
Originally Posted by BenMcr
The £99 certainly shouldn't be charged
|
Quote:
Originally Posted by Dave42
just rang again said £99 for box then £20 for self install then extra £10 a month so not be doing it was so looking forward to hd in bedroom too very very disappointed
|
You have been given the wrong information for the third time!!!!
Ben, is there anything you can do internally to stop your colleagues giving out the wrong information? This is potentially ruining Virgin Media's business with the poor quality of service given on basic information such as pricing.
|
|
|
07-11-2010, 22:00
|
#7
|
Gigabyte Greed
Join Date: Oct 2010
Location: Liverpool
Services: 2 x V6 Box, VIP Bundle, M600, etc.
Posts: 44
|
Re: upgrading stb box to v+ box on vip 50
Well I think tht happend to me and my family too .....
|
|
|
08-11-2010, 10:42
|
#8
|
cf.mega poster
Join Date: Oct 2009
Posts: 2,065
|
Re: upgrading stb box to v+ box on vip 50
Quote:
Originally Posted by LFC Scouser
Well I think tht happend to me and my family too .....
|
...but are you a VIP customer?
|
|
|
10-11-2010, 20:43
|
#9
|
Gigabyte Greed
Join Date: Oct 2010
Location: Liverpool
Services: 2 x V6 Box, VIP Bundle, M600, etc.
Posts: 44
|
Re: upgrading stb box to v+ box on vip 50
Yep...
|
|
|
11-11-2010, 13:07
|
#10
|
cf.mega poster
Join Date: Jun 2010
Location: Jarrow Tyne & Wear
Services: V.I.P 120 tivo and v+
Posts: 5,791
|
Re: upgrading stb box to v+ box on vip 50
i upgraded standard box to v+ now got it installed yesterday
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 15:08.
|