Stupid Sky

[Jules]

Some one pass the popcorn this is getting interesting lol!

[Mr_love_monkey]

Originally Posted by Nugget

I was going to go with wallys, but your answer was much better

well of course it was

[Nugget]

Originally Posted by Mr_love_monkey

well of course it was

Well, the Law of Averages dictates that you had to come out with something funnier than me eventually

[Mr_love_monkey]

Originally Posted by Nugget

Well, the Law of Averages dictates that you had to come out with something funnier than me eventually

well, lets be fair, a plate of jelly comes out with funnier things than you

[Nugget]

Originally Posted by Mr_love_monkey

well, lets be fair, a plate of jelly comes out with funnier things than you

Yeah, but only Lime jelly - the rest of it's just dull

Originally Posted by Mr_love_monkey

well, lets be fair, a plate of jelly comes out with funnier things than you

It must be jelly, because jam don't shake like that.......

[Nugget]

Originally Posted by foreverwar

It must be jelly, because jam don't shake like that.......

Now that depends on how much you threaten it...

Back on topic please.

I bet loads of sky customers get away with free movies seems a bit of a dogy system coudlnt they just use the satelites to collect the information?

[andygrif]

Originally Posted by webcrawler2050

Well, this is a little long so bear with it.

We used to have normal every day SKY - been wanting Sky + for months & months, I have never had the spare cash though.

So we moved into our new property and as I was mooching around the house, in the attic I saw a silver box, thought it was a dvd player, but it turned out to be a SKY + box - thought to my wahoo - lucky git!

So I plugged it in, rang sky and they confirmed I could use the box, they just wanted serial number etc. So - they activated it, said the Live service would be on in 4 hours. 6 Hours later it's not, so I rang back, its now around 4:30PM - they said, the signal hadn't been sent so they sent it, again they repeated wait for hours. So I did - still nothing, I was a little miffed and tired as it was 23:45 - I rang expecting to get "Sorry we are closed" but I got an answer, wowzers, the women said, theres a debt on your account. I said WHAT! no there isnt, its all paid as it should be, checked my statements to be sure. They confirmed it was for movies, I said, we havn't had any movies since December, it was £105.00 so I was a little shocked and annoyed.

Anywho after establishing they confirmed - our old sky box hadn't called the system back to confirm our purchases - they said it was our phone line, I said it was the box.

Anywho the women demanded payment now, I said jog on, dont get paid for a few days yet.. She said I can't put your sky+ on until the bill is paid, I said, it will be paid on the 28th - kicked off a little and she went away and said, "Ill see what I can do"

Anywho - she came back and said, Ive found a work around. I said, loverly apologised for snapping and said also thanks for the help especially at this time of the night.

So I will be switching to V+ whne my contract is up. Seems a better service anywho!

Are you on drugs?

You run up the bill, and then they give you a workaround that means you can upgrade to Sky+ for free even though you still owe them the money and you're complaining about the service?

[Tezcatlipoca]

Originally Posted by webcrawler2050

So I will be switching to V+ whne my contract is up. Seems a better service anywho!

Well, you'll have another year of Sky first, as AFAIK taking Sky+ ties you to another 12 month contract.

[Nugget]

Originally Posted by darthlinux

I bet loads of sky customers get away with free movies seems a bit of a dogy system coudlnt they just use the satelites to collect the information?

I doubt if they 'get away' with it - as I said, in my case, the box just sent the signal about several matches all at once

[webcrawler2050]

Are you on drugs?

You run up the bill, and then they give you a workaround that means you can upgrade to Sky+ for free even though you still owe them the money and you're complaining about the service?

No no drugs today! Anywho the point of fact was that the films where ordered in June / July / August / September / October / November and where paid for month by month on the 13th of every month - so my point is / was why in the blue hell am I being charged twice and why has the Sky Box called back twice?

Well, you'll have another year of Sky first, as AFAIK taking Sky+ ties you to another 12 month contract.

3 months left of the Sky Contract!

[Pierre]

Originally Posted by webcrawler2050

The fact that Sky didnt tell me about the bill until 24 hours ago and there box ****** up!

I don't get it.

You're not disputing the charges???

So you owe them the money, obviously the movies hadn't shown on your bill in previous months and you were happy to let it ride.

Then when you're found out, Sky even let you connect up with the amount still owing.

Sounds like good customer service to me.

There may have been a technical glich with the box, but still good CS.

I can't still what you have to complain about.

[Stuart]

Originally Posted by darthlinux

I bet loads of sky customers get away with free movies seems a bit of a dogy system coudlnt they just use the satelites to collect the information?

Not unless they want to give their subscribers dishes a lot larger than the current ones, and possibly pay Ofcom for creating millions of unlicenced broadcasters.

AFAIK, the various Astra satellites Sky use simply re-transmit the signals they recieve from Sky. They can not do anything else (which is why it is possible to recieve all sky channels given a hacked card and why Sky invested millions in an encryption system to prevent this).

---------- Post added at 13:31 ---------- Previous post was at 13:29 ----------

Originally Posted by Pierre

I can't still what you have to complain about.

Same here.. Sky (like any company) have their faults, but it seems that in this case, their customer service has been excellent.