TiVo Long response rate using Guide or Menu

beaker17 · 18-10-2016, 12:16

I am delighted with TiVo, but occasionally something happens which I do not understand and up to now you kind people have always solved it.

Over the past 2-3 months, whenever I use my handset on the Guide or Menu selections, the response rate is deplorable. It can be over 8 seconds at times for each click and makes selecting a program very annoying.

It never used to do this, my responses used to be immediate. I have replaced the batteries, but no use.

Any clues ?

mike_gain · 18-10-2016, 12:34

Quote:

Originally Posted by beaker17

I am delighted with TiVo, but occasionally something happens which I do not understand and up to now you kind people have always solved it.

Over the past 2-3 months, whenever I use my handset on the Guide or Menu selections, the response rate is deplorable. It can be over 8 seconds at times for each click and makes selecting a program very annoying.

It never used to do this, my responses used to be immediate. I have replaced the batteries, but no use.

Any clues ?

The software has morphed into a bag of spanners with the last couple of releases. There are several proposes "fixes" floating around the web involving stopping suggestions, performing a UI reboot or performaning a full reboot. There is no permanent solution as the software will revert to form (i.e. slow and unresponsive) sooner or later.

beaker17 · 18-10-2016, 14:12

Quote:

Originally Posted by mike_gain

The software has morphed into a bag of spanners with the last couple of releases. There are several proposes "fixes" floating around the web involving stopping suggestions, performing a UI reboot or performaning a full reboot. There is no permanent solution as the software will revert to form (i.e. slow and unresponsive) sooner or later.

I thank you for being so explicit that it is a software problem and not just lil 'ole me.

I'm not going to mess about with any fixes, I'll just wait until the boffins get their software working - if ever.

OLD BOY · 18-10-2016, 14:18

Quote:

Originally Posted by mike_gain

The software has morphed into a bag of spanners with the last couple of releases. There are several proposes "fixes" floating around the web involving stopping suggestions, performing a UI reboot or performaning a full reboot. There is no permanent solution as the software will revert to form (i.e. slow and unresponsive) sooner or later.

The fixes don't work. Best to wait for the new Tivo.

beaker17 · 18-10-2016, 14:49

Quote:

Originally Posted by OLD BOY

The fixes don't work. Best to wait for the new Tivo.

Thanks - Is the new TiVo just an electronic upgrade of our existing box or does it mean new box ?

pip08456 · 18-10-2016, 14:50

Quote:

Originally Posted by beaker17

Thanks - Is the new TiVo just an electronic upgrade of our existing box or does it mean new box ?

New box.

beaker17 · 18-10-2016, 15:35

Quote:

Originally Posted by pip08456

New box.

Smells like another money hike to customers.
To have new TiVo boxes manufactured will cost a fortune to Virgin and the customers will have to pay something like £50 to have their existing box replaced.

All for what ? To fix the faulty software that Virgin has developed and to get umpteen more useless sports channels that we don't need.

beaker17 · 18-10-2016, 19:01

Before I class this problem as solved and just in case there is a prize for the longest delay - I claim it with this :-

Recorded menu up showing list of recorded programs. Selecting one for play - delay = 45 seconds. A typical response at present. I feel myself growing older.

Taf · 18-10-2016, 19:10

It'as most annoying when you forget if you've pressed a button or not. I sat waiting for over a minute once as I had done just that.

RichardCoulter · 24-10-2016, 21:20

Quote:

Originally Posted by Taf

It'as most annoying when you forget if you've pressed a button or not. I sat waiting for over a minute once as I had done just that.

Sometimes i've been sat waiting for it to respond and found that it hasn't caught the command issued by the remote control.

Other times I think that this has happened, so press it again, only to find that it was just being extra slow to respond and then it does both commands in one go.

This sometimes means that you end up somewhere you don't want to be and the whole sorry performance has to be started all over again .

Mobes · 25-10-2016, 09:03

On this topic my box was updated with the new software a few weeks ago, however this morning it is updating again with a screen i've not seen before.

A simple black screen with white text "VIRGIN ARE UPDATING YOUR SOFTWARE PLEASE DON'T TURN OFF YOUR BOX"

And step 1 of 3 had completed as I came to work.

Maybe they are fixing the massive delay coming out of 'My Recordings' etc?????!?!?!?

OLD BOY · 25-10-2016, 09:44

Quote:

Originally Posted by Mobes

On this topic my box was updated with the new software a few weeks ago, however this morning it is updating again with a screen i've not seen before.

A simple black screen with white text "VIRGIN ARE UPDATING YOUR SOFTWARE PLEASE DON'T TURN OFF YOUR BOX"

And step 1 of 3 had completed as I came to work.

Maybe they are fixing the massive delay coming out of 'My Recordings' etc?????!?!?!?

Well, let us know how it goes, Mobes.

Mobes · 25-10-2016, 10:07

will do!

---------- Post added at 10:07 ---------- Previous post was at 09:48 ----------

Anyone else noticed the update occurring?

Taf · 25-10-2016, 12:00

My TIVO rebooted itself a few days ago whilst I was watching a recorded programme around 10:30 pm.

Mobes · 26-10-2016, 19:09

Well after the update going in and out of menus MUCH quicker!!!