TiVo 30 minutes to cancel!

RichardCoulter · 02-10-2016, 17:36

After the TiVo being so slow as to be unusable this afternoon, I decided enough was enough.

I first contacted faults who did the whole acting surprised routine, testing connections etc.

When I told him that I knew it was a widespread problem and unlikely to be my particular equipment, he admitted that there was a problem, said that he liked to check the individual box connections anyway (which is fair enough), apologised and started advising me to remove Suggestions.

I said that one of the USP of the TiVo was Suggestions, he said that it was the only known way to speed it up, that engineers are "working to deal with this complex fault" and that "no timescale could be given".

I said that I would like to cancel, he said that he would need to put me through to Cancellations- I was then met by a message saying that it would be at least 30 minutes before anybody could take my call!

I'm not sure if this is another tactic being used by VM to force customers to stay, or if the droves that are said to be cancelling is continuing.

This company is a joke since LG took over.

Is there any other way of cancelling apart from the phone?

Cheers.

Kabaal · 02-10-2016, 17:39

I had waiting times when calling them up a couple of times last week too. I don't know if it's more people catching on with being able to cancel/get a good deal after prices rises, employing less staff or what but it is legitimate.

RichardCoulter · 02-10-2016, 17:45

Quote:

Originally Posted by Kabaal

I had waiting times when calling them up a couple of times last week too. I don't know if it's more people catching on with being able to cancel/get a good deal after prices rises, employing less staff or what but it is legitimate.

Ok, thanks.

I suspect that the TiVo problem, the price rise & get out clause are causing people to cancel- it serves them jolly well right.

I also wonder if this has (or will) lead to any job losses??

**Paul** · 02-10-2016, 18:13

Quote:

Originally Posted by RichardCoulter

Is there any other way of cancelling apart from the phone?

Cheers.

Cancel your Direct Debit.

Anypermitedroute · 02-10-2016, 18:19

If you cancel your VM does this mean you will frequent cable forum less often?

RobboEdin · 02-10-2016, 18:43

Quote:

Originally Posted by Paul M

Cancel your Direct Debit.

...which equates to not paying your bill - not a clever move.

theone2k10 · 02-10-2016, 19:01

Quote:

Originally Posted by RichardCoulter

After the TiVo being so slow as to be unusable this afternoon, I decided enough was enough.

I first contacted faults who did the whole acting surprised routine, testing connections etc.

When I told him that I knew it was a widespread problem and unlikely to be my particular equipment, he admitted that there was a problem, said that he liked to check the individual box connections anyway (which is fair enough), apologised and started advising me to remove Suggestions.

I said that one of the USP of the TiVo was Suggestions, he said that it was the only known way to speed it up, that engineers are "working to deal with this complex fault" and that "no timescale could be given".

I said that I would like to cancel, he said that he would need to put me through to Cancellations- I was then met by a message saying that it would be at least 30 minutes before anybody could take my call!

I'm not sure if this is another tactic being used by VM to force customers to stay, or if the droves that are said to be cancelling is continuing.

This company is a joke since LG took over.

Is there any other way of cancelling apart from the phone?

Cheers.

Do they not offer a online chat option? you will be best to just wait it out in the que tbf one thing Sse did right when i was with them was put you in the que but call you back when you're next inline.

OLD BOY · 02-10-2016, 19:28

Quote:

Originally Posted by RichardCoulter

Ok, thanks.

I suspect that the TiVo problem, the price rise & get out clause are causing people to cancel- it serves them jolly well right.

I also wonder if this has (or will) lead to any job losses??

Well, if you are sincerely worried about job losses, perhaps you should reconsider cancelling and just wait for a short while and see if the new stb cures the issues you are experiencing.

Otherwise, these mass redundancies you fear will happen will be down to you.

jb66 · 02-10-2016, 20:06

Worth leaving and going to sky. In 6 months time no doubt you will be able to leave them because of a price rise and come back to Virgin with a v6 tivo

02-10-2016, 20:52

Quote:

Originally Posted by jb66

Worth leaving and going to sky. In 6 months time no doubt you will be able to leave them because of a price rise and come back to Virgin with a v6 tivo

I don't think Sky allow contract termination because of price rises ,i think that is unique to VM

---------- Post added at 20:52 ---------- Previous post was at 20:50 ----------

Quote:

Originally Posted by OLD BOY

Well, if you are sincerely worried about job losses, perhaps you should reconsider cancelling and just wait for a short while and see if the new stb cures the issues you are experiencing.

Otherwise, these mass redundancies you fear will happen will be down to you.

Moving to Sky could address some of his worrisome porn issues

There's more choice

GrimUpNorth · 02-10-2016, 20:54

It'll give you something to do while you wait for your TiVo to respond to the remote and you could always ask them to compensate you for making you wait so long to cancel.

Cheers

Grim

jb66 · 02-10-2016, 21:13

Quote:

Originally Posted by martyh

I don't think Sky allow contract termination because of price rises ,i think that is unique to VM

---------- Post added at 20:52 ---------- Previous post was at 20:50 ----------

Moving to Sky could address some of his worrisome porn issues

There's more choice

All isps must allow you to leave. I do it everytime to get topcashback.

Been sky BT plus net fuel and back to BT again in 2 years

02-10-2016, 22:02

Quote:

Originally Posted by jb66

All isps must allow you to leave. I do it everytime to get topcashback.

Been sky BT plus net fuel and back to BT again in 2 years

Quote:

Ofcom rules say you can leave mobile, broadband and landline contracts penalty-free if the monthly price rises beyond what you agreed when signing up. They don't appear to cover TV contracts, but Ofcom wouldn't give us a clear answer on this, saying only "it is a question of fact in each particular case whether a pay TV service falls within this"

I think a lot depends on the good will of the company

muppetman11 · 03-10-2016, 11:26

Quote:

Originally Posted by Anypermitedroute

If you cancel your VM does this mean you will frequent cable forum less often?

Only while his legal team look into it.

**Paul** · 03-10-2016, 12:11

Quote:

Originally Posted by RobboEdin

...which equates to not paying your bill - not a clever move.

He didnt ask for "clever" moves, just alternatives.

Given he already has a thread on breaking his contract, its one hes obviously willing to consider.