V+ : Blasted EPG errors

[nialli]

Originally Posted by denphone

Which obviously as Spider states is not there currently because of a network fault NK.

Is there any update on this? Lots of people looking at holiday next week with the Bank Holiday and will be unable to programme any recordings on BBC, ITV, Five channels etc without the EPG. Clock is ticking, Virgin...

Originally Posted by nialli

Is there any update on this? Lots of people looking at holiday next week with the Bank Holiday and will be unable to programme any recordings on BBC, ITV, Five channels etc without the EPG. Clock is ticking, Virgin...

Fix not expected for at least another 24 hours according to VM. (seems to be on a rolling 24 hours timeframe) I seem to remember something very similar happened a couple of years ago and it took a long time to fix and that caused ongoing problems over a bank holiday weekend too.


EDIT: At least we now know it is NOT the epg updates causing the dreadfully slow menu faults.

[spiderplant]

Originally Posted by nialli

Is there any update on this?

It's being worked on as a matter a very high priority, but it's clearly not a simple fault.

Originally Posted by veeemmm

Fix not expected for at least another 24 hours according to VM.

You can treat those estimates with a huge bucket of salt. They are automatically generated. They work OK for common faults like power loss to street cabinets, but not for things like this.

[denphone]

Originally Posted by nialli

Is there any update on this? Lots of people looking at holiday next week with the Bank Holiday and will be unable to programme any recordings on BBC, ITV, Five channels etc without the EPG. Clock is ticking, Virgin...

Well my partner has just checked it and sadly the fault is still with us it seems.

[nomadking]

Strange that channel 4, +1, and HD are unaffected, but E4, More4, and 4Seven are.

[denphone]

It looks like the problems have been sorted out now looking at the EPG this morning.

[nialli]

Originally Posted by denphone

It looks like the problems have been sorted out now looking at the EPG this morning.

Yep - looks like it's been fixed

[RichardCoulter]

My box rebooted itself twice, the last being 3am. Not sure if this had anything to do with it.

[RichardCoulter]

Anyone else finding that there are sometimes delays whilst scrolling forwards on the EPG?

It also dropped a recording again this morning that doesn't have a repeat. Good job I noticed as these dropped programmes don't appear in 'Recording Hiccups'

Another poster has said that the lack of EPG updates has surfaced again and that CS told him that "it will sort itself out in 48 hours".

Tough luck then for anyone wanting to set off for the weekend.

[OLD BOY]

Originally Posted by RichardCoulter

Anyone else finding that there are sometimes delays whilst scrolling forwards on the EPG?

It also dropped a recording again this morning that doesn't have a repeat. Good job I noticed as these dropped programmes don't appear in 'Recording Hiccups'

Another poster has said that the lack of EPG updates has surfaced again and that CS told him that "it will sort itself out in 48 hours".

Tough luck then for anyone wanting to set off for the weekend.

Unfortunately, Richard, in this digital age, technical problems will occur. It will be interesting to hear what you have to say about Sky over the coming months!

[denphone]

Indeed nothing is perfect in life that is for sure.

Originally Posted by RichardCoulter

Anyone else finding that there are sometimes delays whilst scrolling forwards on the EPG?

It also dropped a recording again this morning that doesn't have a repeat. Good job I noticed as these dropped programmes don't appear in 'Recording Hiccups'

Another poster has said that the lack of EPG updates has surfaced again and that CS told him that "it will sort itself out in 48 hours".

Tough luck then for anyone wanting to set off for the weekend.

EDIT; Sorry thought you were talking about Planned Recordings not EPG Guide. Trying to multitask with broken Tivo and dodgy broadband and signing up to Sky.


Yes, it will slowly paint the screen but with blank lines instead of the text. I thought I would just check it for you now but the spinning circles and C501 errors from a couple of nights ago have just returned. There are several new bugs to do with scheduling and conflicts since the update but I am past caring about them now and it's not like they will ever get fixed if we take the time to document them. If they use the same software with more than 3 tuners I can imagine it being horrendous from a users perspective. Especially with "All channels" and poor EPG data.

---------- Post added at 20:41 ---------- Previous post was at 20:33 ----------

Originally Posted by veeemmm

EDIT; Sorry thought you were talking about Planned Recordings not EPG Guide. Trying to multitask with broken Tivo and dodgy broadband and signing up to Sky.


Yes, it will slowly paint the screen but with blank lines instead of the text. I thought I would just check it for you now but the spinning circles and C501 errors from a couple of nights ago have just returned. There are several new bugs to do with scheduling and conflicts since the update but I am past caring about them now and it's not like they will ever get fixed if we take the time to document them. If they use the same software with more than 3 tuners I can imagine it being horrendous from a users perspective. Especially with "All channels" and poor EPG data.

Here we go again:

We know of 2 issues in your area
Customers experiencing a Network Availability error message on the Home Screen with code c501

Reference no: F004704888



Fix estimate
26 August 11:00

Now the stupid idea that Channel 5 has of sticking a news item in the middle of a film showing has my OH spitting because he only got half of Django Unchained because the V+ seems incapable of knowing the film is in two parts..

[RichardCoulter]

Originally Posted by Maggy J

Now the stupid idea that Channel 5 has of sticking a news item in the middle of a film showing has my OH spitting because he only got half of Django Unchained because the V+ seems incapable of knowing the film is in two parts..

I noticed that too Maggy. What they often do is set up a Series Link to get it to record both parts.

A film with no ending is especially problematic as they are often not available on Catch Up due to rights issues.

Another thing I've noticed a few times is that the programme lengths are incorrect eg an hour long programme is marked down as being two and a half hours long, causing uneccesary clashes on the TiVo.

Also, sometimes the programme duration is marked down incorrectly, even though the actual length is correct.

[Taf]

I thought I was cracking up yesterday.

The new Walking Dead episode was supposed to have recorded overnight. No sign of it, and no errors shown. So I set it to record at 9 pm. It didn't record. The error shown was "duplicate". A quick look at "upcoming episodes" showed it being repeated at 11pm after The Talking Dead. Nope it showed The Walking Dead title but was in fact The Talking Dead. Then I noticed it had also recorded The Walking Dead automatically... and was another recording of the Talking Dead!!!

I've set it to record again not as a series link, let's hope it works!