Remote Control not working but not battery problem
04-10-2016, 16:40
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#1
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cf.addict
Join Date: Apr 2004
Location: Oldham - Gtr. Manchester
Posts: 290
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Remote Control not working but not battery problem
For some reason some buttons are not working when attempting to use my remote to control the Tivo. I have replaced with new batteries but the same buttons don't respond, yet some do. For instance I can turn the volume up but not down from the remote...I can fast forward but not rewind. Also the number s 1-7 don't work but 8 & 9 do. So is it just a faulty remote and can you have another one sent out? Can it be done online or by email, I don't fancy phoning and waiting in long queues.
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04-10-2016, 16:56
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#2
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,098
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Re: Remote Control not working but not battery problem
Which remote is it (TiVo, V+, etc.), and how old is it.
My TiVo remote had the same problem recently, I changed the batteries, still the same issue, so I contacted VM Customer Services and they send me a replacement.
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04-10-2016, 17:02
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#3
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cf.addict
Join Date: Apr 2004
Location: Oldham - Gtr. Manchester
Posts: 290
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Re: Remote Control not working but not battery problem
It's a TiVo remote. I've had it since the TiVo's were rolled out probably about 5-6 years I think. I think I'll contact VM and ask for a replacement. I just wanted to know if it was a common issue, thanks.
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04-10-2016, 17:05
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#4
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,098
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Re: Remote Control not working but not battery problem
That's about the same age mine was, so probably it's the same thing.
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04-10-2016, 18:55
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#5
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cf.mega poster
Join Date: Jun 2003
Posts: 8,899
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Re: Remote Control not working but not battery problem
Yes, your remote is faulty. You'll need to call in, but it should be painless.
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04-10-2016, 19:22
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#6
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Remote Control not working but not battery problem
Quote:
Originally Posted by spiderplant
Yes, your remote is faulty. You'll need to call in, but it should be painless.
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LOL - Good one
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04-10-2016, 20:16
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#7
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cf.geek
Join Date: Jan 2006
Location: Thornaby
Age: 49
Services: XL tv with 2x V6 boxes, M phone, 350Mb broadband
Posts: 791
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Re: Remote Control not working but not battery problem
I got a new one sent out using the online chat thing on the Virgin site.
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04-10-2016, 21:29
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#8
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Inactive
Join Date: Nov 2007
Services: 30mb BB, XL TV, V+, TiVo, talk unlimited.
Posts: 4,143
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Re: Remote Control not working but not battery problem
Quote:
Originally Posted by Pea-Pod
For some reason some buttons are not working when attempting to use my remote to control the Tivo. I have replaced with new batteries but the same buttons don't respond, yet some do. For instance I can turn the volume up but not down from the remote...I can fast forward but not rewind. Also the number s 1-7 don't work but 8 & 9 do. So is it just a faulty remote and can you have another one sent out? Can it be done online or by email, I don't fancy phoning and waiting in long queues.
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In case you're not aware the TV anywhere app has a remote feature. Can be downloaded to most smartphones/tablets. Handy if your remote is misbehaving or hiding 
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05-10-2016, 10:56
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#9
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 66
Services: VM 500M SH3 thingy
in modem mode
XL TV V6 Sony Bravia smart TV and M phone
Posts: 10,994
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Re: Remote Control not working but not battery problem
One way of checking your remote is doing something to use the phone camera: Point it at the remote and operate the keys, you should see a white flicker from the remotes LED(s) on the phone. (Camera is responsive to infra red)
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08-10-2016, 18:01
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#10
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cf.addict
Join Date: Apr 2004
Location: Oldham - Gtr. Manchester
Posts: 290
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Re: Remote Control not working but not battery problem
Quote:
Originally Posted by LondonRoad
In case you're not aware the TV anywhere app has a remote feature. Can be downloaded to most smartphones/tablets. Handy if your remote is misbehaving or hiding |
Yep I used this in the interim, very handy, it just takes a while to reconnect after you haven't used the app for a few minutes.
I got my new remote today, so kudos to VM they were pretty quick with sending it out, plus batteries. Nice to have something free for once. Still in two minds to stay after continuing price increases but that's for another thread.
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09-10-2016, 09:57
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#11
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,589
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Re: Remote Control not working but not battery problem
Quote:
Originally Posted by Pea-Pod
Yep I used this in the interim, very handy, it just takes a while to reconnect after you haven't used the app for a few minutes.
I got my new remote today, so kudos to VM they were pretty quick with sending it out, plus batteries. Nice to have something free for once. Still in two minds to stay after continuing price increases but that's for another thread.
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Sky raises prices too!
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