Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Strange phone call

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media News Discussion

Strange phone call
Reply
 
Thread Tools
Old 13-07-2017, 19:14   #1
Paul M
Dr Pepper Addict
Cable Forum Team
 
Paul M's Avatar
 
Join Date: Oct 2003
Location: Nottingham
Age: 54
Services: VM Phone : Tivo Multiroom : VM Cable (200 Mbps) : Sky BB (38 Mbps)
Posts: 21,090
Paul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny stars
Paul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny stars
Strange phone call

So I get a call (to my mobile) from someone claiming to be Virgin Media.

(Sounded like a foreign call centre).

Apparently they have great news, they are going to give me a "massive" discount

Hmm, so I say "ok, what kind of discount" ?

At that point they start asking me about my security questions.

*Ding ding* Alarm bell rings.

I pointed out that they had rung me (out of the blue) and not the other way around.
No way was I going to answer my security questions to a random caller who could be anyone.

They rang off .................
__________________

Baby, I was born this way.
Paul M is offline   Reply With Quote
Advertisement
Old 13-07-2017, 20:37   #2
Qtx
Masked Marauder
 
Qtx's Avatar
 
Join Date: May 2012
Services: Sky Fibre Unlimited 40/10
Posts: 3,304
Qtx has a bronzed appealQtx has a bronzed appeal
Qtx has a bronzed appealQtx has a bronzed appealQtx has a bronzed appealQtx has a bronzed appealQtx has a bronzed appealQtx has a bronzed appealQtx has a bronzed appealQtx has a bronzed appealQtx has a bronzed appealQtx has a bronzed appealQtx has a bronzed appealQtx has a bronzed appealQtx has a bronzed appealQtx has a bronzed appealQtx has a bronzed appealQtx has a bronzed appealQtx has a bronzed appeal
Re: Strange phone call

Sorry, the cleaner pulled the switchboard plug out mid-conversation.

Would you trust me more if I gave you my password of charlie07wywimopugodfish1 and an install date?


Oh wait, which scam is this again?


Just kidding of course!



I wont even give my date of birth to people calling claiming to be a reminder service for hospital appointments. They think it's a bit weird you wont tell a random caller those details.
__________________
Virgin to Sky switch=best decision ever
-----
The greatest trick the Devil ever pulled was convincing the world he didn't exist. And like that, poof. He's gone.

Last edited by Qtx; 13-07-2017 at 20:46.
Qtx is offline   Reply With Quote
Old 14-07-2017, 11:30   #3
tweetiepooh
Virgin Media Employee
 
tweetiepooh's Avatar
 
Join Date: Sep 2005
Location: Winchester
Services: Staff MyRates BB: VM XXL TV: VM XL Phone : VM XL
Posts: 1,480
tweetiepooh has reached the bronze age
tweetiepooh has reached the bronze agetweetiepooh has reached the bronze agetweetiepooh has reached the bronze agetweetiepooh has reached the bronze agetweetiepooh has reached the bronze agetweetiepooh has reached the bronze agetweetiepooh has reached the bronze agetweetiepooh has reached the bronze agetweetiepooh has reached the bronze agetweetiepooh has reached the bronze age
Re: Strange phone call

I got call from "BT" about my BT line. I said I was with VM.

Couple of hours later - call from "VM" (same voice) about my VM line and if I didn't help my "BT - sorry VM" line would be closed.
__________________
I work for Virgin Media but reply here in my own right. Any help or advice is made as a best effort basis. No comments construe any obligation on VM or its employees.
tweetiepooh is offline   Reply With Quote
Old 15-07-2017, 01:00   #4
Chad
cf.mega poster
 
Chad's Avatar
 
Join Date: Jan 2010
Location: Edinburgh
Services: SKY Family, SKY Broadband Unlimited, YouView, Netflix, Amazon Instant Video, Boxnation
Posts: 4,894
Chad has a nice shiny starChad has a nice shiny star
Chad has a nice shiny starChad has a nice shiny starChad has a nice shiny starChad has a nice shiny starChad has a nice shiny starChad has a nice shiny starChad has a nice shiny star
Re: Strange phone call

Quote:
Originally Posted by Paul M View Post
So I get a call (to my mobile) from someone claiming to be Virgin Media.

(Sounded like a foreign call centre).

Apparently they have great news, they are going to give me a "massive" discount

Hmm, so I say "ok, what kind of discount" ?

At that point they start asking me about my security questions.

*Ding ding* Alarm bell rings.

I pointed out that they had rung me (out of the blue) and not the other way around.
No way was I going to answer my security questions to a random caller who could be anyone.

They rang off .................
To be fair they'd need to ask those type of questions for data security. If a company has to call you urgently they can't take it for granted they are actually talking to the customer. They would need to ask a couple of quick security questions before divulging potential sensitive info.

My Dad and I have the same name. When i lived with my parents I wouldn't have been too pleased if my doctor, bank or employer called the house asking to speak to me then started to blurt out my personal info to my Dad.

Best thing to do if your unsure is tell them you'll call back yourself and ask them to add a note on their system as your concerned about the legitimacy of the call.
Chad is offline   Reply With Quote
Old 17-07-2017, 10:42   #5
Daveoc64
cf.addict
 
Join Date: Jan 2007
Location: Bristol, UK
Services: Freeview Play, Virgin Media 350mbps
Posts: 159
Daveoc64 will become famous soon enoughDaveoc64 will become famous soon enoughDaveoc64 will become famous soon enough
Re: Strange phone call

Quote:
Originally Posted by Chad View Post
To be fair they'd need to ask those type of questions for data security. If a company has to call you urgently they can't take it for granted they are actually talking to the customer. They would need to ask a couple of quick security questions before divulging potential sensitive info.

My Dad and I have the same name. When i lived with my parents I wouldn't have been too pleased if my doctor, bank or employer called the house asking to speak to me then started to blurt out my personal info to my Dad.

Best thing to do if your unsure is tell them you'll call back yourself and ask them to add a note on their system as your concerned about the legitimacy of the call.
The point is that it's always unsafe to give your security details to someone that contacts you - to the point that companies shouldn't ask for them in the first place, and many won't for that reason.
Daveoc64 is offline   Reply With Quote
Old 17-07-2017, 11:02   #6
jcm193
cf.addict
 
Join Date: Jun 2006
Posts: 115
jcm193 will become famous soon enoughjcm193 will become famous soon enoughjcm193 will become famous soon enough
Re: Strange phone call

Quote:
Originally Posted by Daveoc64 View Post
The point is that it's always unsafe to give your security details to someone that contacts you - to the point that companies shouldn't ask for them in the first place, and many won't for that reason.
I have to agree these people could be anybody and it's not safe at all to give your password to someone in this situation,If they really need to confirm who you why not just ask for random letters from your password like the automated system does

Last edited by jcm193; 17-07-2017 at 11:06.
jcm193 is offline   Reply With Quote
Old 17-07-2017, 15:47   #7
djmagnifique
cf.geek
 
Join Date: Jan 2006
Location: Thornaby
Age: 42
Services: XL tv with 500gb Tivo and VHD box, M phone, 100Mb broadband
Posts: 662
djmagnifique has much to be proud ofdjmagnifique has much to be proud ofdjmagnifique has much to be proud ofdjmagnifique has much to be proud ofdjmagnifique has much to be proud ofdjmagnifique has much to be proud ofdjmagnifique has much to be proud ofdjmagnifique has much to be proud ofdjmagnifique has much to be proud ofdjmagnifique has much to be proud of
Re: Strange phone call

Quote:
Originally Posted by jcm193 View Post
I have to agree these people could be anybody and it's not safe at all to give your password to someone in this situation,If they really need to confirm who you why not just ask for random letters from your password like the automated system does
When I got a V6 fitted I had a problem with the on demand not working, the lightning team had to pass my issue up to 2nd line support. When 2nd line support rang me back the person asked for 3 random characters from my password.
djmagnifique is offline   Reply With Quote
Old 17-07-2017, 17:40   #8
Gavin-D
cf.mega poster
 
Join Date: Mar 2010
Services: Virgin Media TV XL Virgin Media Phone Line Virgin Media 150Mbps Broadband
Posts: 1,317
Gavin-D has a fine set of QuadsGavin-D has a fine set of QuadsGavin-D has a fine set of QuadsGavin-D has a fine set of QuadsGavin-D has a fine set of QuadsGavin-D has a fine set of QuadsGavin-D has a fine set of QuadsGavin-D has a fine set of QuadsGavin-D has a fine set of QuadsGavin-D has a fine set of QuadsGavin-D has a fine set of QuadsGavin-D has a fine set of QuadsGavin-D has a fine set of QuadsGavin-D has a fine set of Quads
Re: Strange phone call

Does the number start with 0800?
Gavin-D is offline   Reply With Quote
Old 17-07-2017, 23:04   #9
Daveoc64
cf.addict
 
Join Date: Jan 2007
Location: Bristol, UK
Services: Freeview Play, Virgin Media 350mbps
Posts: 159
Daveoc64 will become famous soon enoughDaveoc64 will become famous soon enoughDaveoc64 will become famous soon enough
Re: Strange phone call

Quote:
Originally Posted by djmagnifique View Post
When I got a V6 fitted I had a problem with the on demand not working, the lightning team had to pass my issue up to 2nd line support. When 2nd line support rang me back the person asked for 3 random characters from my password.
I think that's much less of a security risk. If you're expecting an imminent call back from a company then it's reasonable to assume it's them.
Daveoc64 is offline   Reply With Quote
Old 18-07-2017, 08:38   #10
spiderplant
cf.mega poster
 
Join Date: Jun 2003
Posts: 7,120
spiderplant has a nice shiny starspiderplant has a nice shiny starspiderplant has a nice shiny starspiderplant has a nice shiny starspiderplant has a nice shiny star
spiderplant has a nice shiny starspiderplant has a nice shiny starspiderplant has a nice shiny starspiderplant has a nice shiny starspiderplant has a nice shiny starspiderplant has a nice shiny starspiderplant has a nice shiny star
Re: Strange phone call

Quote:
Originally Posted by Daveoc64 View Post
If you're expecting an imminent call back from a company then it's reasonable to assume it's them.
True, but if you aren't, it's a great way for a hacker to get the first, fifth and eighth character of your p---w--d
spiderplant is offline   Reply With Quote
Old 18-07-2017, 12:15   #11
SnoopZ
CF Resident Dog
 
SnoopZ's Avatar
 
Join Date: Mar 2005
Location: Cambridgeshire
Posts: 10,113
SnoopZ has a pair of shiny starsSnoopZ has a pair of shiny starsSnoopZ has a pair of shiny stars
SnoopZ has a pair of shiny starsSnoopZ has a pair of shiny starsSnoopZ has a pair of shiny starsSnoopZ has a pair of shiny starsSnoopZ has a pair of shiny starsSnoopZ has a pair of shiny starsSnoopZ has a pair of shiny starsSnoopZ has a pair of shiny starsSnoopZ has a pair of shiny starsSnoopZ has a pair of shiny starsSnoopZ has a pair of shiny starsSnoopZ has a pair of shiny stars
Re: Strange phone call

Quote:
Originally Posted by spiderplant View Post
True, but if you aren't, it's a great way for a hacker to get the first, fifth and eighth character of your p---w--d
My password is only 5 letters so i hope they don't ask me for 3.
__________________
PSN: Snoopzster
SnoopZ is offline   Reply With Quote
Old 18-07-2017, 12:33   #12
Paul M
Dr Pepper Addict
Cable Forum Team
 
Paul M's Avatar
 
Join Date: Oct 2003
Location: Nottingham
Age: 54
Services: VM Phone : Tivo Multiroom : VM Cable (200 Mbps) : Sky BB (38 Mbps)
Posts: 21,090
Paul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny stars
Paul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny stars
Re: Strange phone call

AFAIK, they will always ask for three letters.

If I got a call I was not expecting (which was the case) then I will not give anything, including three letters from my password.

They should have a password for us to confirm, security works both ways.
__________________

Baby, I was born this way.
Paul M is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 07:26.


Server: xenon.zmnt.net
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2017, vBulletin Solutions Inc.