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Recordings disappearing.
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Old 27-11-2017, 22:00   #1
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Recordings disappearing.

Anyone tell me a possible explanation as to why some of my recordings disappear for no apparent reason? It happens quite a lot and I've checked to see if they're in the deleted section but they're not .I did think the disc may be full but then wouldn't older recordings be deleted first?
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Old 27-11-2017, 22:22   #2
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Re: Recordings disappearing.

Try checking your disk space , go into Recordings then scroll down to disk space.

What is your standby mode set to ? You can check this by going to Settings then Setup followed by Preferences. I would recommend setting this to Eco.

It's always worth a reboot if you haven't done so for a while.
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Old 28-11-2017, 01:55   #3
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Re: Recordings disappearing.

PPV Recordings and OnDemand content can have deletion dates attached to them due to licensing/contractual reasons, however this should not affect recordings from normal linear channels. By default if the planner is nearly full the box will start deleting existing recordings to make room for new ones, however it should start with the oldest viewed recording which does not have keep set.
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Old 28-11-2017, 09:48   #4
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Re: Recordings disappearing.

Quote:
Originally Posted by muppetman11 View Post
Try checking your disk space , go into Recordings then scroll down to disk space.
I checked disk space and it is almost full but I still thought older recordings would be deleted first!
What is your standby mode set to ? You can check this by going to Settings then Setup followed by Preferences. I would recommend setting this to Eco.


It's always worth a reboot if you haven't done so for a while.
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Old 30-11-2017, 17:59   #5
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Re: Recordings disappearing.

Quote:
Originally Posted by Nsewell View Post
PPV Recordings and OnDemand content can have deletion dates attached to them due to licensing/contractual reasons, however this should not affect recordings from normal linear channels. By default if the planner is nearly full the box will start deleting existing recordings to make room for new ones, however it should start with the oldest viewed recording which does not have keep set.
I'm not so sure. I believe that broadcasters are able to delete programmes from your recordings. Sky do it routinely when you withdraw your subscription to their channels.

I had 'Cilla' on my recordings from ITV a few years ago and the series of 3 suddenly disappeared without trace.

I eventually managed to see it on ITV Encore, but I was rather annoyed at the time.
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Old 05-12-2017, 01:45   #6
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Re: Recordings disappearing.

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Originally Posted by OLD BOY View Post
I'm not so sure. I believe that broadcasters are able to delete programmes from your recordings. Sky do it routinely when you withdraw your subscription to their channels.

I had 'Cilla' on my recordings from ITV a few years ago and the series of 3 suddenly disappeared without trace.

I eventually managed to see it on ITV Encore, but I was rather annoyed at the time.
As far as I'm aware broadcasters don't have the ability to delete existing recordings from the box, although it would be an interesting one to query. They can however prevent something from being recorded in the first place.

Sky certainly don't delete existing recordings when you downgrade or cancel a subscription. They remain in the planner until deleted by the user or by the normal disk management if the space is low.

You can even record something from a channel you don't subscribe to, then upgrade your subscription at a later date and play it back.
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Old 05-12-2017, 11:30   #7
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Re: Recordings disappearing.

Quote:
Originally Posted by Nsewell View Post
As far as I'm aware broadcasters don't have the ability to delete existing recordings from the box, although it would be an interesting one to query. They can however prevent something from being recorded in the first place.

Sky certainly don't delete existing recordings when you downgrade or cancel a subscription. They remain in the planner until deleted by the user or by the normal disk management if the space is low.

You can even record something from a channel you don't subscribe to, then upgrade your subscription at a later date and play it back.
From memory I believe a recording isn't deleted if you stop subbing to a particular channel but you can't watch the recordings until you sub again.
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Old 06-12-2017, 00:00   #8
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Re: Recordings disappearing.

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Originally Posted by telegramsam View Post
From memory I believe a recording isn't deleted if you stop subbing to a particular channel but you can't watch the recordings until you sub again.
That's correct yes, you must have the correct entitlements at the point of selecting the recording to playback in order to watch it.
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Old 07-12-2017, 19:55   #9
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Re: Recordings disappearing.

I really don't think that's right. People have complained before that when they have ceased to subscribe to Sky Movies (as it was then) all their films recorded from those channels have disappeared.

If you think about it, that make sense. Otherwise, you could subscribe for a month, record loads of films, and then view them at your leisure throughout the year.
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Old 11-12-2017, 22:01   #10
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Re: Recordings disappearing.

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Originally Posted by OLD BOY View Post
I really don't think that's right. People have complained before that when they have ceased to subscribe to Sky Movies (as it was then) all their films recorded from those channels have disappeared.

If you think about it, that make sense. Otherwise, you could subscribe for a month, record loads of films, and then view them at your leisure throughout the year.
Existing recordings should not be deleted when you downgrade, however you will not be able to watch them as you will see a press red to upgrade message when you try to play them back.

The oposite of what you said is actually true. You could record several movies thought the year from Cinema channels while not having a Cinema subscription. Then subscribe to Sky Cinema over the christmas period and watch all those recordings.
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Old 13-12-2017, 08:43   #11
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Re: Recordings disappearing.

Quote:
Originally Posted by Nsewell View Post
Existing recordings should not be deleted when you downgrade, however you will not be able to watch them as you will see a press red to upgrade message when you try to play them back.

The oposite of what you said is actually true. You could record several movies thought the year from Cinema channels while not having a Cinema subscription. Then subscribe to Sky Cinema over the christmas period and watch all those recordings.
Has anyone tried doing this? It's news to me!

Maybe this works differently on Virgin Media.
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Old 13-12-2017, 09:10   #12
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Re: Recordings disappearing.

Quote:
Originally Posted by OLD BOY View Post
Has anyone tried doing this? It's news to me!

Maybe this works differently on Virgin Media.
It does work differently.

Sky boxes record the encrypted stream directly off the satellite, then descramble it when you play the recording back. So you don't need the channel entitlement to record, but you do to play back.

On VM boxes, the stream is descrambled at the time of recording. So you do need entitlement to record, but not, in general, to play back. The exception is the Sky-owned channels, where the channel entitlement is also checked on playback. This is a contractual requirement from Sky.
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Old 13-12-2017, 12:11   #13
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Re: Recordings disappearing.

Quote:
Originally Posted by spiderplant View Post
It does work differently.

Sky boxes record the encrypted stream directly off the satellite, then descramble it when you play the recording back. So you don't need the channel entitlement to record, but you do to play back.

On VM boxes, the stream is descrambled at the time of recording. So you do need entitlement to record, but not, in general, to play back. The exception is the Sky-owned channels, where the channel entitlement is also checked on playback. This is a contractual requirement from Sky.
Thank you, spiderplant; at least I know I'm not going mad quite yet!
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