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UK call centre
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Old 06-12-2017, 22:22   #16
Raider999
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Re: UK call centre

Well it appears Premier Sports has disappeared immediately from my package, but I'm still being charged for the notice period.

Indian call centre strikes again.

I will need to ring again when I can.
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Old 07-12-2017, 01:19   #17
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Re: UK call centre

Quote:
Originally Posted by Raider999 View Post
Well it appears Premier Sports has disappeared immediately from my package, but I'm still being charged for the notice period.

Indian call centre strikes again.

I will need to ring again when I can.
Not good mate, I know what you're talking about, just be wary of the pc brigade....
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Old 13-12-2017, 01:45   #18
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Re: UK call centre

Quote:
Originally Posted by Raider999 View Post
I'm still being charged for the notice period.
This may be a stupid question of mine but isn't this what's meant to happen?

As in I know with the normal packages you have to give the months notice and as you technically received that service you are subsequently charged and billed for that service?

Or am I missing something here?
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Old 13-12-2017, 12:49   #19
Raider999
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Re: UK call centre

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Originally Posted by rssfed23 View Post
This may be a stupid question of mine but isn't this what's meant to happen?

As in I know with the normal packages you have to give the months notice and as you technically received that service you are subsequently charged and billed for that service?

Or am I missing something here?
Yes you are - in the post you have partly quoted, I also said my ability to view this channel had been removed immediately instead of after the 30 days notice period.

This is why I am paying for something I am not able to use - this is wrong!
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Old 13-12-2017, 13:40   #20
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Re: UK call centre

Quote:
Originally Posted by Raider999 View Post
Yes you are - in the post you have partly quoted, I also said my ability to view this channel had been removed immediately instead of after the 30 days notice period.

This is why I am paying for something I am not able to use - this is wrong!
Don't we pay in advance and not in arrears?
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Old 13-12-2017, 16:25   #21
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Re: UK call centre

Quote:
Originally Posted by Raider999 View Post
Well it appears Premier Sports has disappeared immediately from my package, but I'm still being charged for the notice period.

Indian call centre strikes again.

I will need to ring again when I can.
I know what you mean, I was expecting an important text in the early hours of this morning. I rang Virgin Mobile and was immediately put through to Broadband CS!

When I asked her to put me back onto Virgin Mobile, she said she couldn't as they had closed at 10pm!

When I said that I had just been speaking to them and it was them that had transferred the call, she continued talking nonsense.

I ended up terminating the call and dialling them myself, they really are a nuisance.
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Old 13-12-2017, 20:19   #22
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Re: UK call centre

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Originally Posted by RichardCoulter View Post

they really are a nuisance.
Whilst being exceptionally polite of course.
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