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No internet since 11pm(24/1)
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Old 24-01-2021, 18:01   #1
iain_herts
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No internet since 11pm(24/1)

Hi we lost our internet last night around 11 pm and the service page shows a issue ETA for the fix was 4pm but has now been pushed to 8am on the 25/1. Is there anyone who can tell me what has happened post code area en10.

Thanks

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Old 24-01-2021, 18:46   #2
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Re: No internet since 11pm(24/1)

I've cheked a few random EN10 postcodes but found nothing, so it must be pretty localised. PM me your full postcode

---------- Post added at 17:46 ---------- Previous post was at 17:38 ----------

Aha - probably F008760247. A broken fibre between Cheshunt and Wormley.
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Old 24-01-2021, 19:05   #3
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Re: No internet since 11pm(24/1)

Thank you very much
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Old 24-01-2021, 20:56   #4
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Re: No internet since 11pm(24/1)

Quote:
Originally Posted by spiderplant View Post
Aha - probably F008760247. A broken fibre between Cheshunt and Wormley.
Is there a site we can look up fault tickets ?
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Old 24-01-2021, 22:05   #5
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Re: No internet since 11pm(24/1)

Quote:
Originally Posted by Paul View Post
Is there a site we can look up fault tickets ?
Only if it shows up on https://my.virginmedia.com/faults/service-status

I post ticket numbers here in case anybody wants to contact Faults about it.
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