20-09-2020, 12:43
|
#1
|
cf.geek
Join Date: Jun 2003
Posts: 513
|
Hub3.0 Diags
old poster here, same old problem still. Local external box is a repeater coax fed varying signal levels particularly when the sun shines.
Getting frequent disconnects again. They do get into the Hub log (UTC timestamps)
Time Priority Description
20/09/2020 11:21:1 Warning! RCS Partial Service;CM-MAC=c0:05:c2:03:35:9b;CMTS-MAC=00:01:5c:6c:8a:5b;CM-QOS=1.1;CM-VER=3.0;
20/09/2020 11:21:1 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=c0:05:c2:03:35:9b;CMTS-MAC=00:01:5c:6c:8a:5b;CM-QOS=1.1;CM-VER=3.0;
20/09/2020 11:20:1 Warning! RCS Partial Service;CM-MAC=c0:05:c2:03:35:9b;CMTS-MAC=00:01:5c:6c:8a:5b;CM-QOS=1.1;CM-VER=3.0;
20/09/2020 11:20:1 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=c0:05:c2:03:35:9b;CMTS-MAC=00:01:5c:6c:8a:5b;CM-QOS=1.1;CM-VER=3.0;
20/09/2020 11:19:19 Warning! RCS Partial Service;CM-MAC=c0:05:c2:03:35:9b;CMTS-MAC=00:01:5c:6c:8a:5b;CM-QOS=1.1;CM-VER=3.0;
Why do these not register in the Tn counts?
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
Is that why the auto tools always say nothing wrong, and I have to get a tech out, who checks everything and then says it is a networks problem who never fix it properly?
|
|
|
20-09-2020, 19:37
|
#2
|
Ran Away
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
|
Re: Hub3.0 Diags
Everyone's log displays errors like that and although at first glance you would think the world is coming to an end, upon closer inspection you see that all the errors are happening within the space of a minute or two and then normal service resumes.
The T errors don't register willy nilly. Each category reflects a specific type of error which you obviously aren't suffering. If you are having problems with frequent disconnects I would suggest you post your power levels and setup a BQM graph if you haven't done so already. It is all great diagnostic evidence for the tech if you need to call one out.
|
|
|
22-09-2020, 11:04
|
#3
|
cf.geek
Join Date: Jun 2003
Posts: 513
|
Re: Hub3.0 Diags
I must learn how to do the graph, my problem is unstable power levels, they vary between +9 and -6 when connected and your hit refresh, quite a high error count, but for that also the absolute numbers not important, they increase in bunches.
|
|
|
22-09-2020, 11:42
|
#4
|
CF Resident Dog
Join Date: Mar 2005
Posts: 14,254
|
Re: Hub3.0 Diags
I also NEVER see any errors here when i should, got to be a firmware issue.
Quote:
Why do these not register in the Tn counts?
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
|
__________________
PSN: Snoopzster
|
|
|
22-09-2020, 15:15
|
#5
|
Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 66
Services: VM 500M SH3 thingy
in modem mode
XL TV V6 Sony Bravia smart TV and M phone
Posts: 10,989
|
Re: Hub3.0 Diags
Quote:
Originally Posted by mmm
I must learn how to do the graph
|
Generate the graph for forums that use "BB code" Then copy and paste the entire string. It's quite long.
CF BB code reference and examples can be found here
__________________
History is much like an endless waltz: The three beats of war, peace and revolution continue on forever.
However history will change with my coronation - Mariemaia Khushrenada
|
|
|
22-09-2020, 18:40
|
#6
|
Ran Away
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
|
Re: Hub3.0 Diags
Quote:
Originally Posted by mmm
I must learn how to do the graph
|
that's why I provided a link in my post
|
|
|
04-11-2020, 18:53
|
#7
|
cf.geek
Join Date: Jun 2003
Posts: 513
|
Re: Hub3.0 Diags
Still must do the graph,again!, I used to know how. My problem before was the local cab as usual, but had to get a tech out to check the house and report to "Networks", was better for a while now gone again... But meanwhile the hub 3.0 has had a firmware update, upstream power has the correct magnitude (was out by factor of 10) and errors do get logged, reset on power on it seems. But reporting via VM website is much harder. Of course the modem is online when tested, can't inititiate the test when not, grrr
Code:
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 17 0
2 ATDMA 0 0 11 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
I do actually still have TBB monitor, setup 5 years ago, but now IP address has changed!
Last edited by mmm; 04-11-2020 at 18:59.
|
|
|
04-11-2020, 22:44
|
#8
|
CF Resident Dog
Join Date: Mar 2005
Posts: 14,254
|
Re: Hub3.0 Diags
Quote:
Originally Posted by mmm
Still must do the graph,again!, I used to know how. My problem before was the local cab as usual, but had to get a tech out to check the house and report to "Networks", was better for a while now gone again... But meanwhile the hub 3.0 has had a firmware update, upstream power has the correct magnitude (was out by factor of 10) and errors do get logged, reset on power on it seems. But reporting via VM website is much harder. Of course the modem is online when tested, can't inititiate the test when not, grrr
Code:
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 17 0
2 ATDMA 0 0 11 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
I do actually still have TBB monitor, setup 5 years ago, but now IP address has changed!
|
Just update the graph to your new IP.
__________________
PSN: Snoopzster
|
|
|
05-11-2020, 21:42
|
#9
|
cf.geek
Join Date: Jun 2003
Posts: 513
|
Re: Hub3.0 Diags
So how do I get VM to take action? When it works it works, when it doesn't it doesn't. Problem is and cable amplifier in the external box again I suspect, the downstream power when working is +6, but just before it drops out is goes negative.
---------- Post added at 21:30 ---------- Previous post was at 21:22 ----------
Had to wait for it to fail completely last time!
Code:
Network Log
Time Priority Description
05/11/2020 19:51:23 Warning! RCS Partial Service;CM-MAC=c0:05:c2:03:35:9b;CMTS-MAC=00:01:5c:6c:8a:5b;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 18:38:25 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=c0:05:c2:03:35:9b;CMTS-MAC=00:01:5c:6c:8a:5b;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 18:28:25 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:03:35:9b;CMTS-MAC=00:01:5c:6c:8a:5b;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 17:56:40 Warning! RCS Partial Service;CM-MAC=c0:05:c2:03:35:9b;CMTS-MAC=00:01:5c:6c:8a:5b;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 17:42:46 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:03:35:9b;CMTS-MAC=00:01:5c:6c:8a:5b;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 17:35:25 Warning! RCS Partial Service;CM-MAC=c0:05:c2:03:35:9b;CMTS-MAC=00:01:5c:6c:8a:5b;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 17:35:25 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=c0:05:c2:03:35:9b;CMTS-MAC=00:01:5c:6c:8a:5b;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 17:21:8 Warning! RCS Partial Service;CM-MAC=c0:05:c2:03:35:9b;CMTS-MAC=00:01:5c:6c:8a:5b;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 17:21:8 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=c0:05:c2:03:35:9b;CMTS-MAC=00:01:5c:6c:8a:5b;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 16:57:8 Warning! RCS Partial Service;CM-MAC=c0:05:c2:03:35:9b;CMTS-MAC=00:01:5c:6c:8a:5b;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 16:57:6 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:03:35:9b;CMTS-MAC=00:01:5c:6c:8a:5b;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 16:49:26 Warning! RCS Partial Service;CM-MAC=c0:05:c2:03:35:9b;CMTS-MAC=00:01:5c:6c:8a:5b;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 16:09:27 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:03:35:9b;CMTS-MAC=00:01:5c:6c:8a:5b;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 16:09:26 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=c0:05:c2:03:35:9b;CMTS-MAC=00:01:5c:6c:8a:5b;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 16:09:26 critical Ranging Request Retries exhausted;CM-MAC=c0:05:c2:03:35:9b;CMTS-MAC=00:01:5c:6c:8a:5b;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 16:08:45 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:03:35:9b;CMTS-MAC=00:01:5c:6c:8a:5b;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 16:08:44 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=c0:05:c2:03:35:9b;CMTS-MAC=00:01:5c:6c:8a:5b;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 16:08:44 critical Ranging Request Retries exhausted;CM-MAC=c0:05:c2:03:35:9b;CMTS-MAC=00:01:5c:6c:8a:5b;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 16:08:42 critical No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:03:35:9b;CMTS-MAC=00:01:5c:6c:8a:5b;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 16:08:25 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=c0:05:c2:03:35:9b;CMTS-MAC=00:01:5c:6c:8a:5b;CM-QOS=1.1;CM-VER=3.0;
---------- Post added at 21:42 ---------- Previous post was at 21:30 ----------
Code:
Welcome back!
Sign in to view or modify your Hub 3.0 settings.
Password
Router status
Status
Downstream
Upstream
Configuration
Network Log
Refresh data
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 554250000 6.5 37 256 qam 19
2 474250000 6.9 37 256 qam 9
3 482250000 6.5 37 256 qam 10
4 490250000 6.4 37 256 qam 11
5 498250000 6.1 37 256 qam 12
6 506250000 6.4 37 256 qam 13
7 514250000 6.5 37 256 qam 14
8 522250000 6.5 37 256 qam 15
9 530250000 6.1 37 256 qam 16
10 538250000 6.3 37 256 qam 17
11 546250000 6.4 38 256 qam 18
12 562250000 6 37 256 qam 20
13 570250000 5.6 37 256 qam 21
14 578250000 5.6 37 256 qam 22
15 586250000 6 37 256 qam 23
16 594250000 6.1 38 256 qam 24
17 658250000 6 38 256 qam 25
18 666250000 6.5 38 256 qam 26
19 674250000 7 38 256 qam 27
20 682250000 6.9 38 256 qam 28
21 690250000 6.8 38 256 qam 29
22 698250000 7.1 38 256 qam 30
23 706250000 7.5 38 256 qam 31
24 714250000 7.8 38 256 qam 32
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.6 394 507
2 Locked 37.6 351 795
3 Locked 37.3 368 863
4 Locked 37.6 367 715
5 Locked 37.6 367 645
6 Locked 37.3 386 740
7 Locked 37.6 350 590
8 Locked 37.3 370 626
9 Locked 37.6 362 595
10 Locked 37.6 378 574
11 Locked 38.6 392 509
12 Locked 37.6 397 552
13 Locked 37.6 410 584
14 Locked 37.6 405 548
15 Locked 37.6 408 556
16 Locked 38.6 335 593
17 Locked 38.6 393 588
18 Locked 38.6 389 534
19 Locked 38.9 393 536
20 Locked 38.6 410 468
21 Locked 38.6 410 488
22 Locked 38.6 446 511
23 Locked 38.9 405 545
24 Locked 38.9 371 516
|
|
|
09-11-2020, 09:21
|
#10
|
Ran Away
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
|
Re: Hub3.0 Diags
keep the graphs and screenshots of the post rs errors. When it goes down try to use the VM service status page on your phone to run a test, let it see your connection is down and book and an engineer. Trying to explain it to India and getting somebody out will be like banging your head against a wall.
|
|
|
17-12-2020, 11:23
|
#11
|
cf.geek
Join Date: Jun 2003
Posts: 513
|
Re: Hub3.0 Diags
Still have problem, when the sun shines the power levels bounce up and down from + 9 to -3, and get loss of sync. Managed to book an engineer yesterday, very pleasant but wouldn't believe me or what other techs have said. Replaced my white hub 3.0 with a new black hub 3.0, and cable/isolator. But same problem again new IP address/ monitor. But unable to contact them again. the website which has replaced any intelligent life form doesn't even know that you can use Broadband by cable, I'm not using wifi...
"No network issue found
Good news, we didn't find any network issues. However, the problem may be with your in-home connection.
To help fix the issue, you can check the WiFi performance of all devices connected to the Hub."
Going to see what BT fibre offers I have available.
My Broadband Ping
Last edited by mmm; 17-12-2020 at 11:31.
|
|
|
17-12-2020, 12:55
|
#12
|
cf.addict
Join Date: May 2010
Location: PO9 - Havant
Services: Vodafone 80x20 Backup, MixTV & V6, Vivid 350, Hub3 & RT-AC87u
Posts: 126
|
Re: Hub3.0 Diags
Quote:
Originally Posted by mmm
Still have problem, when the sun shines the power levels bounce up and down from + 9 to -3, and get loss of sync.
|
I see this a lot with water-ingress (into F-Connectors and/or coax), working with satellite internet systems.
Likely a wet joint or cable damage somewhere. For starters have you checked your driveway for cable damage? - I've stuck a lawn edger through my own before (thanks to Nynex for planting it 1inch deep!)
Like BT, they won't believe you until they see signal issues happening in-person. Modem's don't generally ever die unless really old and the demod dies.
Tom
|
|
|
17-12-2020, 13:59
|
#13
|
cf.mega poster
Join Date: Jun 2003
Posts: 8,898
|
Re: Hub3.0 Diags
I'll get a network engineer out to it if I can see a problem, but your signal levels look OK at the moment. Send me a PM next time they drop.
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 12:33.
|