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Fault Update
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Old 28-09-2016, 01:40   #1
a01020304
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Fault Update

Is there a way to check online the status of a fault?, been ongoing for 2 month now.
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Old 28-09-2016, 10:23   #2
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Re: Fault Update

You can ask on https://twitter.com/virginmedia or post on the community forum http://community.virginmedia.com/
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Old 28-09-2016, 15:06   #3
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Re: Fault Update

Currently a 2week wait for support reply though!
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Old 28-09-2016, 15:08   #4
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Re: Fault Update

That's why you're best phoning them and talking to someone.
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Old 29-09-2016, 09:40   #5
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Re: Fault Update

Quote:
Originally Posted by Kushan View Post
That's why you're best phoning them and talking to someone.
I refuse to speak to someone in india who has no concept of english language or local knowlege, last time i spoke to someone they thought manchester was in london
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Old 29-09-2016, 11:52   #6
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Re: Fault Update

Quote:
Originally Posted by a01020304 View Post
I refuse to speak to someone in india who has no concept of english language or local knowlege, last time i spoke to someone they thought manchester was in london
Whenever i get fed up of speaking to the overseas call center i go through retentions, they can put you through directly to the English technical team. They never seem to mind doing it either.
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Old 29-09-2016, 15:01   #7
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Re: Fault Update

Quote:
Originally Posted by a01020304 View Post
I refuse to speak to someone in india who has no concept of english language or local knowlege, last time i spoke to someone they thought manchester was in london
Well good for you, but you can't complain about how long it takes to get an answer, then. It's your call (literally and figuratively).
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Old 01-10-2016, 14:08   #8
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Re: Fault Update

26/10 is the fix date showing
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