Some advice please

Bananaman_007 · 26-08-2016, 17:55

I have been with VM for 6 years, a couple of times i have phoned up to cancel due to price rises and they have offered me deals to stay. However after the latest email going up again by £3.50 a month on top of the £10 a month rise i had last year decided this was getting stupid now and phoned to cancel.

All they were willing to offer was a £3 discount for 6 months i declined and they have now given me a cut off date. Will they ring me in the next 30 days with a deal?

What is the best way to go about getting a deal? Talk about my NHS Discount which does have VM offers? Talk about the deals Sky are offering? Or will they just not offer me something

djfunkdup · 26-08-2016, 17:59

VM are a business not a charity .... Have a great day

jb66 · 26-08-2016, 19:13

Just switch

Bananaman_007 · 27-08-2016, 20:20

Quote:

Originally Posted by djfunkdup

VM are a business not a charity .... Have a great day

I am not asking for anything unrealistic just something that says they value my business. I would be pritty stupid not to negotiate in the face of major competition. With my electric and mobile phone have been able to get myself some good deals and i bet these huge companies are still making a profit from me. If its not important to VM to keep customers happy then why am i giving them my business.

I also regularly see posts from people claiming they get better deals then me so why should i pay more?

Just checked what a new customer will get

Big Kahuna + Phoneline + 100MB broadband £150 Amazon voucher £49.99 a month for 12 months on a 12 month contract

I currently pay £67 a month for that without the voucher, how can it be wrong for me to want something even close to a deal they are offering new customers?

hedgie · 05-09-2016, 10:40

Quote:

Originally Posted by Bananaman_007

I am not asking for anything unrealistic just something that says they value my business. I would be pritty stupid not to negotiate in the face of major competition. With my electric and mobile phone have been able to get myself some good deals and i bet these huge companies are still making a profit from me. If its not important to VM to keep customers happy then why am i giving them my business.

I also regularly see posts from people claiming they get better deals then me so why should i pay more?

Just checked what a new customer will get

Big Kahuna + Phoneline + 100MB broadband £150 Amazon voucher £49.99 a month for 12 months on a 12 month contract

I currently pay £67 a month for that without the voucher, how can it be wrong for me to want something even close to a deal they are offering new customers?

There is an introductory period on most packages and they exclude the line rental from the headline figure. I do agree that loyalty should get some credit though, after all they keep saying churn is expensive.

I checked mine out of interest and I'm round about the price new customers get once they are out of the intro period.

Bananaman_007 · 05-09-2016, 19:32

Well i have now put in my cancellation. Expected a call as its been a week but nothing, well if they don't ring me back i will just sign up to now TV already have the box

Tonydtiger · 19-09-2016, 21:05

I'm in the same boat. Although I'm not bothered if they don't ring me back as the MSE Sky broadband deal seems to be pretty good.

Tonydtiger · 27-09-2016, 15:50

Got a couple of calls back but offers weren't go good as i hoped so I've joined Sky instead.

Top tier everything. Sky Q 2tb, sports, movies, fibre max for £61pm. £12 less than what I'm paying now (Big K package).

Bananaman_007 · 28-09-2016, 10:35

I managed to get a deal in the end. Saved 12 a month doubled my broadband speed and free movies hd

Gavin78 · 02-10-2016, 13:20

Quote:

Originally Posted by djfunkdup

VM are a business not a charity .... Have a great day

They should really be investigated for charging over inflated prices for different people on the same packages for some there can be a £30 a month difference for the same package deal. Despite VM and sky even saying that new and existing customers are treated the same when clearly they are not.

jb66 · 02-10-2016, 14:43

Quote:

Originally Posted by Gavin78

They should really be investigated for charging over inflated prices for different people on the same packages for some there can be a £30 a month difference for the same package deal. Despite VM and sky even saying that new and existing customers are treated the same when clearly they are not.

What law has been broken?