200M Free speed upgrade - Page 4

Kushan · 18-08-2016, 14:30

That's not usually how they operate.

DaMac · 20-08-2016, 06:38

Quote:

Originally Posted by Kushan

That's not usually how they operate.

that is exactly how companies operate and VM are no different, in fact they are one of the most annoying sales driven companies I have ever encountered, the amount of sales calls I get of them is annoying, I don't answer any of their numbers.
As it is, 1 week on after completing the request and me with the correct equipment still hasn't had the increase, I'll try another modem reboot just to see.....
Nope, still 152.

Kushan · 22-08-2016, 18:42

Quote:

Originally Posted by DaMac

that is exactly how companies operate and VM are no different, in fact they are one of the most annoying sales driven companies I have ever encountered, the amount of sales calls I get of them is annoying, I don't answer any of their numbers.
As it is, 1 week on after completing the request and me with the correct equipment still hasn't had the increase, I'll try another modem reboot just to see.....
Nope, still 152.

Referring to this...

Quote:

Originally Posted by DaMac

Yes I have mate, will try again when I get home.
Just to add since I sent the request I have had 4 missed sales calls from VM, would not put it past them 'withholding' it till they have tried to talk me into a TiVo (and subsequently a new contract).

That is not how Virgin operates. Their sales folk have no way to "withhold" anything from you.

tucker61 · 28-08-2016, 12:33

I am currently on the big bang bundle. Paying 64.48 per month. If I click to upgrade broadband I can see that vivid 200 is available, and the cost is a extra 51.64 per month. Surely this is wrong ?

jb66 · 28-08-2016, 15:58

Quote:

Originally Posted by tucker61

I am currently on the big bang bundle. Paying 64.48 per month. If I click to upgrade broadband I can see that vivid 200 is available, and the cost is a extra 51.64 per month. Surely this is wrong ?

Obviously

Ddonald2016 · 28-08-2016, 17:18

Quote:

Originally Posted by tucker61

I am currently on the big bang bundle. Paying 64.48 per month. If I click to upgrade broadband I can see that vivid 200 is available, and the cost is a extra 51.64 per month. Surely this is wrong ?

He mate listen once you make a change from a bundle sometimes it takes you to the normal non bundle non discount price. To get the best price you do need to call virgin customer service to get the right price for you

First the big bang price with line rental is currently £52 that includes line rental

You can get the 200mb for less than you pay now or get XL pack and 200 mb for £74

DaMac · 28-08-2016, 17:19

Well I still haven't had my upgrade, rather curiously I have logged into my virginmedia.com today and the option to order the speed increase had reappeared, so I have gone through the process of ordering it again and have now received yet another order confirmation e-mail, I'm still hopeful for Christmas, although this is Virgin Media, I certainly wouldn't go to a party at a brewery with them.