TiVo Daily Reboots

marsboy · 05-05-2016, 10:30

I have been a virgin media tivo customer for 3 years, and recently my TiVo has been forced rebooted every day between 4-6am. This has only started happening for the last month. I know when it has started as I have a universal remote that controls everything. When I turn off my TV i see the TiVo standby message, and when I turn it on I see the waking up screen. Over the last month in the morning I see the TV signal on and the off message when I turn it on.

This has caused a few partial records, which are replays due to clashes. I have raised this with VM tech support and got the usual conflicting answers, including I have a HDD problem (I dont, it was checked by someone else and its all fine), Upgrades in my area (apparently im a pilot area - but noone can 100% confirm this) and also told that this has always happened, and has to for on demand updates.

I have a engineer coming today, but I think they are just going to swap my box, despite the fact that noone can see that anything wrong with my box at all. Which is annoying to say the least, as I have quite a few recordings.

On the Official VM forums there are several people with reboots in other areas to mine, and some VM posters saying these are due to upgrades, but every day for a month is gettin stupid now!

Does anyone else have this for so long? Does anyone know for a fact that VM have to reboot boxes for on demand updates? I have never seen my box this on a daily basis and due to the age and sluggisness of the box I think a daily reboot might just cause a problem.

1701-e · 05-05-2016, 12:40

Quote:

Originally Posted by marsboy

.... due to the age and sluggisness of the box I think a daily reboot might just cause a problem.

Probably the opposite.

If you state your location i'm sure someone will come along to advise if it is 'area upgrades'

spiderplant · 05-05-2016, 13:00

This is due to network engineering work. It has been happening in several areas recently. Don't let them swap your box!

Which region are you in?

marsboy · 05-05-2016, 13:12

I am in Region 22 (DA1).

Have the upgrades been going on for over a month? Tech on the phone said that they had finished in my area a while ago

spiderplant · 05-05-2016, 13:18

Quote:

Originally Posted by marsboy

I am in Region 22 (DA1).

Have the upgrades been going on for over a month? Tech on the phone said that they had finished in my area a while ago

Yes, they are still ongoing in your area. The good news is that there are no more scheduled for you after tomorrow.

marsboy · 05-05-2016, 13:23

Quote:

Originally Posted by spiderplant

Yes, they are still ongoing in your area. The good news is that there are no more scheduled for you after tomorrow.

How do you get that info? I have spoken to VM customer service and tech cannot tell me when it was over!

spiderplant · 05-05-2016, 13:57

Quote:

Originally Posted by marsboy

How do you get that info? I have spoken to VM customer service and tech cannot tell me when it was over!

I work in TV Engineering at VM.

marsboy · 05-05-2016, 14:08

How comes virgin couldnt tell me this after a week of phone calls???

Thank you for confirming. I will see what the tech says today when he comes round.

spiderplant · 05-05-2016, 16:40

Quote:

Originally Posted by marsboy

How comes virgin couldnt tell me this after a week of phone calls???

Customer Services aren't notified of every item of engineering work - there is far too much going on for that. However, they should be aware that box reboots in the early hours are due to planned maintenance, and are not a fault.