Superhub : Connection Dropping.

[MacmillaN]

How long does it usually take for a reply on the VM forum? Usually within 2 days i receive a reply.
But a Member of the Mod team questioned my upstream levels after tech visit they booked for me and have not seen a reply and it has been 5 days since.

[Kushan]

Link us the forum topic?

[MacmillaN]

Hello Kushan,
Here is the forum post on the VM forum.
http://community.virginmedia.com/t5/...2871980#M77151

[mmm]

Note the log entries on the SHUB1 VMDG480 are a month out, so those latest messages are from July not June. Error by 2 commonest error in computer systems.

[Kushan]

hmm, not sure why they've not responded yet. Try just posting asking for an update.

[MacmillaN]

Originally Posted by mmm

Note the log entries on the SHUB1 VMDG480 are a month out, so those latest messages are from July not June. Error by 2 commonest error in computer systems.

When i initially reported the problems to VM on the 13/07/15, my network log was blank.
It was only until the day after the engineer arrived which was the 22/07/15 that two items was added to my network log.

[MacmillaN]

These items have recently just appeared within the Network Log (Not sure what is going on with the date of them though! as they have just appeared!)

First Time Last Time Priority Error Number Description
28/06/2015 16:12:11 28/06/2015 16:12:11 Error (4) 68010400 DHCP REBIND WARNING - Field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/06/2015 13:00:05 28/06/2015 13:00:05 Critical (3) 82000500 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/06/2015 13:01:13 28/06/2015 13:01:13 Warning (5) 84020300 MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/06/2015 13:00:08 28/06/2015 13:00:08 Critical (3) 84000100 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/06/2015 12:59:51 28/06/2015 12:59:51 Critical (3) 84000400 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[horseman]

Originally Posted by MacmillaN

These items have recently just appeared within the Network Log (Not sure what is going on with the date of them though! as they have just appeared!)

First Time Last Time Priority Error Number Description
28/06/2015 16:12:11 28/06/2015 16:12:11 Error (4) 68010400 DHCP REBIND WARNING - Field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/06/2015 13:00:05 28/06/2015 13:00:05 Critical (3) 82000500 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/06/2015 13:01:13 28/06/2015 13:01:13 Warning (5) 84020300 MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/06/2015 13:00:08 28/06/2015 13:00:08 Critical (3) 84000100 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/06/2015 12:59:51 28/06/2015 12:59:51 Critical (3) 84000400 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Answers/comments/observations/suggestions already posted on your VM thread!

Always worth a second or third opinion...... admittedly....

[MacmillaN]

Thanks for the input horseman
Just thought i would provide a little update.
Also -VM are offering me a Free upgrade to up to 152, which needs to be ordered online through the customer portal for some unknown reason? - But both my set-top boxes last night rebooted themselves- around about 5pm.

I am not sure what has been done to adjust things as i have had no contact from VM regarding the issues i was reporting, but obviously something has been adjusted.

Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 299000000 Hz 267000000 Hz 275000000 Hz 283000000 Hz 291000000 Hz 307000000 Hz 315000000 Hz 323000000 Hz
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 21 17 18 19 20 22 23 24
Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 1.3 dBmV 0.4 dBmV 0.1 dBmV 0.2 dBmV -0.3 dBmV 0.9 dBmV 0.6 dBmV 0.3 dBmV
RxMER (dB) 38.2 dB 37.1 dB 37.6 dB 37.9 dB 37.8 dB 37.5 dB 37.5 dB 37.1 dB

Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 N/A N/A
Channel ID 42 41 N/A N/A
Frequency (Hz) 30200000 Hz 23600000 Hz N/A N/A
Ranging Status Success Success N/A N/A
Modulation QAM16 QAM16 N/A N/A
Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A
Mini-Slot Size 128 128 N/A N/A
Power Level (dBmV) 47.5 dBmV 46.5 dBmV N/A N/A
T1 Timeouts 0 0 N/A N/A
T2 Timeouts 0 0 N/A N/A
T3 Timeouts 0 0 N/A N/A
T4 Timeouts 0 0 N/A N/A