So, story starts late Feb when I noticed "reduced" quality of server from VM.
Backstory: Reason I called them out was the 3-9 times the router reset each day and in between time, the PC would lose connection for 5- 30sec - around 140times a day average.
Called up - got engineer booked and took off time to attend. Engineer came and replaced equaliser - said all was fine and departed
Still issues so called again - this time got the hub replaced.
Third time - engineer checks the infrastructure and physical connection (checked out fine btw)
Forth time - got the equaliser replaced
Fifth time - got the modem replaced with a brand new 2ac
What happens every time is I have to explain my position to the 1st line support, the engineers have never been briefed on what has happened previously, I have to take time off from work to do this and I am losing business to do this - but VM do not take responsibility.
The most recent "reason" for the issues is that ...wait for it ... they ARE PERFORMING AN UPGRADE!!!
So - what do I have now.
Proof via a speedtest (which they performed while verifying my claim) that my download which I buy at 50Mb/s is currently at UNDER 1Mb/s consistently even when the speedtest can complete.
My upload is twice as good as my download - and that is ridiculously low at just on 3Mb/s
The best part - it is due to be fixed mid to late JUNE !!!!
Frustrated is not the word for it - but the best part has just arrived...
A bill from VM for services rendered - for the full broadband cost!!!!
What would you do in my situation?
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