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Old 25-11-2014, 23:15   #1
johnathome
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Problem with My VirginMedia?
When i log in and go to my package it says 'No TV', is this a bug or have i been cancelled when i phoned last week to enquire whether i was still in contract and mentioned i'm cancelling at some point?
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Old 26-11-2014, 05:59   #2
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Re: Problem with My VirginMedia?
Think its a bug, says the same for me.
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Old 26-11-2014, 06:27   #3
Superblade7
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Re: Problem with My VirginMedia?
Same for me John so must be a bug.
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Old 26-11-2014, 10:58   #4
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Re: Problem with My VirginMedia?
ok cheers, good to know!
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Old 26-11-2014, 17:38   #5
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Re: Problem with My VirginMedia?
Not only is it missing in My VM but it also doesn't appear on the status page. On the other hand I am watching the TV. Perhaps we are not being charged for it.
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Old 26-11-2014, 18:17   #6
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Re: Problem with My VirginMedia?
It's been a known issue since the end of last week. Loads of traffic on the VM community forum relating to this. VM attempted a fix this morning, but its still ongoing.
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Old 27-11-2014, 08:32   #7
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Re: Problem with My VirginMedia?
Ah, not just me then. Weird and a bit worrying, but hopefully can be sorted.
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Old 27-11-2014, 09:46   #8
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Re: Problem with My VirginMedia?
Quote:
Originally Posted by Superblade7 View Post
Same for me John so must be a bug.
Doesn't seem to affect everybody though:



Probably specific to a certain mixture of services.
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Old 27-11-2014, 11:38   #9
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Re: Problem with My VirginMedia?
Yes same for me do not have virgin tv...
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Old 27-11-2014, 14:26   #10
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Re: Problem with My VirginMedia?
If it says no TV, does that mean we won't get billed for the TV? .......
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Old 27-11-2014, 16:31   #11
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Re: Problem with My VirginMedia?
What annoyes me about 'My Virgin Media' is that for the past year it has been asking me to change my password but I don't need to.

I have to keep finding links at the top of the page to navigate the site becuse I can't get rid of the change the password page.
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Old 30-11-2014, 15:43   #12
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Re: Problem with My VirginMedia?
Just change your password to your current password(stupid site doesn't realise)
then no more password change requests, sorted.
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Old 30-11-2014, 16:23   #13
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Re: Problem with My VirginMedia?
Ha! Ha! Just took your advice and it worked.....Many thanks for that Dash: CF noob....much appreciated
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