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T3 and 10Mb in evening
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Old 23-09-2014, 16:58   #1
Hornet
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T3 and 10Mb in evening
I get the 30MB service I pay for in the day, but in the evening between 7pm and 12am I get no higher than 10MB.

Also my log says the below. My down levels are all 0 to 0.5 and SNR 38, upstream are both 45 so I think that is all fine.

Any ideas VM are sending a tech to have a look and refused to discuss high utilisation in the evening.

Thanks

Network Log
First Time Last Time Priority Error Number Description
23/09/2014 15:54:00 GMT 23/09/2014 15:54:00 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 15:14:16 GMT 23/09/2014 15:14:16 GMT Warning (5) 66050206 TEK Invalid - Invalid Key Sequence Number
23/09/2014 15:14:00 GMT 23/09/2014 15:14:00 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 14:39:20 GMT 23/09/2014 14:39:20 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 14:11:20 GMT 23/09/2014 14:11:20 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 14:04:22 GMT 23/09/2014 14:04:22 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 14:04:20 GMT 23/09/2014 14:04:20 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 13:59:20 GMT 23/09/2014 13:59:20 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 13:57:53 GMT 23/09/2014 13:57:53 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 13:55:00 GMT 23/09/2014 13:55:00 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 13:49:24 GMT 23/09/2014 13:49:24 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 13:49:22 GMT 23/09/2014 13:49:22 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 13:46:02 GMT 23/09/2014 13:46:02 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 13:06:02 GMT 23/09/2014 13:06:02 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 12:34:02 GMT 23/09/2014 12:34:02 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 10:28:03 GMT 23/09/2014 10:28:03 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 10:08:43 GMT 23/09/2014 10:08:43 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 08:36:23 GMT 23/09/2014 08:36:23 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
23/09/2014 01:05:04 GMT 23/09/2014 01:05:04 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
22/09/2014 18:31:37 GMT 22/09/2014 18:31:37 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
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Old 23-09-2014, 19:24   #2
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Re: T3 and 10Mb in evening
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Originally Posted by Hornet View Post
refused to discuss high utilisation in the evening.
which is what it is and hopefully the tech will admit to it. On the off chance that he/she bums around changing stuff for the sake of it to make it look like he is doing something, check your connection before he goes to make sure he hasn't made it worse.
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Old 23-09-2014, 21:46   #3
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Re: T3 and 10Mb in evening
Does the high utilisation cause the T3 timeouts as well as low speed?

The T3 timeouts seem to happen every hour in the day too, but speed is a constant 31.44 5am to 7pm, then I am below 10MB for the night.

Thanks again
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Old 24-09-2014, 19:19   #4
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Re: T3 and 10Mb in evening
nope, I believe the T3 timeouts are a result of noise on the line
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Old 25-09-2014, 06:30   #5
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Re: T3 and 10Mb in evening
high utilization causes t3s, waste of time sending a tech, no fault a tech can fix
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Old 25-09-2014, 10:34   #6
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Re: T3 and 10Mb in evening
I have T3 every hour and slow speed 7pm to 12am.

Speed fine in day, but T3s continue.

So 100% High utilisation?

Thanks
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Old 25-09-2014, 10:40   #7
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Re: T3 and 10Mb in evening
Quote:
Originally Posted by Hornet View Post
I have T3 every hour and slow speed 7pm to 12am.

Speed fine in day, but T3s continue.

So 100% High utilisation?

Thanks

Start one of these bad boys, it should help nail its hat on if it is high utilisation



If needs be stick in this thread once its had time to run for 24 hours

http://cableforum.co.uk/board/12/336...-page-301.html
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Old 29-09-2014, 23:19   #8
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Re: T3 and 10Mb in evening
Quote:
Originally Posted by jb66 View Post
high utilization causes t3s, waste of time sending a tech, no fault a tech can fix
I haven't seen that, I have seen bad area and customers with no T3 timeouts, main cause I have seen is when there is FEC errors, low SNR and dodgy cabling or connectors.
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