Upgrade from 120mb to 152mb
27-08-2014, 01:45
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#1
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cf.addict
Join Date: Jan 2007
Location: Northampton
Age: 47
Services: Vivid 300Mb, Tivo V6, Tivo (Full House TV)
Posts: 342
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Upgrade from 120mb to 152mb
I changed my package today, which included moving to 152mb from 120mb, I have the vmng300 modem still, so at midnight my internet stops working and I receive an activation message when opening a browser, at which point the modem tries to restart and then fails to reboot.
So I ring customer service, who can no longer see it working at all, so now have an engineer booked for tomorrow and will have to survive with my 4G connection until they fix it.
It would appear that virgin have pushed an update to the modem not checking whether it was a Superhub or not and subsequently bricked it.
Has anyone else had issues upgrading to 152mb with a vmng300? Or were you asked first if you had a Superhub? From what I've googled, 152mb only works with a Superhub 2.
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27-08-2014, 03:55
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#2
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cf.mega poster
Join Date: Apr 2007
Location: Telford
Services: 5G Three 599/21
Posts: 1,299
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Re: Upgrade from 120mb to 152mb
152mb will not work with vmng300. u need a new superhub 2
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27-08-2014, 08:02
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#3
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cf.addict
Join Date: Jan 2007
Location: Northampton
Age: 47
Services: Vivid 300Mb, Tivo V6, Tivo (Full House TV)
Posts: 342
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Re: Upgrade from 120mb to 152mb
They should of asked or told me when I called then! Instead I end up loosing my service, why do upgrades never go smoothly.
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27-08-2014, 08:47
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#4
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Upgrade from 120mb to 152mb
Quote:
Originally Posted by telfordcable
152mb will not work with vmng300. u need a new superhub 2
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or a sh1
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28-08-2014, 16:28
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#5
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Ran Away
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: Upgrade from 120mb to 152mb
Presumably they haven't even written a config file for the vmng300. I wasn't given the option when I rang up to upgrade, they told me I had to have a shub2. I didn't mind because I was expecting that and knew I would be pushing it if I tried to consistently get 152mbits over 4 channels.
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28-08-2014, 18:02
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#6
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cf.mega poster
Join Date: Aug 2004
Posts: 11,207
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Re: Upgrade from 120mb to 152mb
TBH 152Mbps over 4 DOCSIS channels is pushing it a bit...
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28-08-2014, 18:25
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#7
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cf.mega poster
Join Date: Apr 2007
Location: Telford
Services: 5G Three 599/21
Posts: 1,299
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Re: Upgrade from 120mb to 152mb
I don't know if I am wrong but I seen someone using VMNG300 can get 152/12 no problem.
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28-08-2014, 19:23
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#8
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cf.mega poster
Join Date: Jan 2008
Location: Up North - Where It's Grim
Age: 56
Posts: 2,343
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Re: Upgrade from 120mb to 152mb
Quote:
Originally Posted by telfordcable
152mb will not work with vmng300. u need a new superhub 2
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Quote:
Originally Posted by telfordcable
I don't know if I am wrong but I seen someone using VMNG300 can get 152/12 no problem.
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Consistent posting there TC. Keep up the good work.
Cheers
Grim
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28-08-2014, 19:28
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#9
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cf.mega poster
Join Date: Aug 2004
Posts: 11,207
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Re: Upgrade from 120mb to 152mb
Quote:
Originally Posted by telfordcable
I don't know if I am wrong
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When are you ever not wrong?
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28-08-2014, 23:30
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#10
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Ran Away
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: Upgrade from 120mb to 152mb
Quote:
Originally Posted by GrimUpNorth
Consistent posting there TC. Keep up the good work
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 well spotted, I'll add that to the log I have got going.
Quote:
Originally Posted by qasdfdsaq
When are you ever not wrong?
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exactly!
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