Re: is there any situation where you are not allowed to downgrade package?
No idea on the official line but they've never taken issue with me increasing or decreasing my package no matter whether i'm still in contract or not.
Your best bet is getting him to call retentions, 150 then follow the "thinking of leaving us" options. Tell them your situation and they will help you as much as they can, retentions have always tried to do what's best for me when i call not what's best for the company wallet.
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