Cable Forum - View Single Post - Info Message Pops Up, Plus This In Tech Stuff (3010) / # 602

VMboy · 13-10-2010, 17:47

Received an information message this afternoon while watching Sky News, I wasn't even near the TV or doing anything with the remote when it popped up.

Sorry, you can't use this service because you're not authorised.

Please call us free on 150 from a virgin Media phone to upgrade or subscribe. For our other contact numbers see 'Help and Info' on the Virgin TV Home Menu or check the back of your bill.

Press OK to close window Quote 3010 when you call.

On the Technical Stuff is says (3010) / # 602

Any ideas why I would receive this as I am authorised to view that channel, in fact I received the same message while watching ITV1 at the weekend.

---------- Post added at 17:47 ---------- Previous post was at 17:24 ----------

Was told to remove the smart card, then re-insert it and reboot the box.

Tech Stuff now says the following........

(8206)
(3005) / # 602
(87) Smart Card Removed

13-10-2010, 17:47	#1
VMboy Inactive Join Date: Oct 2008 Posts: 1,049	Info Message Pops Up, Plus This In Tech Stuff (3010) / # 602 Received an information message this afternoon while watching Sky News, I wasn't even near the TV or doing anything with the remote when it popped up. Sorry, you can't use this service because you're not authorised. Please call us free on 150 from a virgin Media phone to upgrade or subscribe. For our other contact numbers see 'Help and Info' on the Virgin TV Home Menu or check the back of your bill. Press OK to close window Quote 3010 when you call. On the Technical Stuff is says (3010) / # 602 Any ideas why I would receive this as I am authorised to view that channel, in fact I received the same message while watching ITV1 at the weekend. ---------- Post added at 17:47 ---------- Previous post was at 17:24 ---------- Was told to remove the smart card, then re-insert it and reboot the box. Tech Stuff now says the following........ (8206) (3005) / # 602 (87) Smart Card Removed