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Old 19-01-2017, 17:14   #66
passingbat
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Join Date: Dec 2005
Services: Virgin 100 meg BB, Talk More Anytime Phone, Mix TV, V6.
Posts: 4,729
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Re: Please document any V6 issues here.

Quote:
Originally Posted by RichardCoulter View Post


SP said that it might be a compatibility issue with my TV (Samsung).

It happened again yesterday. First there's a burst of audible white noise, then the sound that it emits when using the remote control stops, then the commands made by using the remote are only roughly carried out eg going further when tabbing down and behaving as though you've pressed enter on something that you don't want. It also runs slower with some purple circling similar to the old TiVo, so whatever it's doing must be using CPU resources.

VM could have commissioned this box much earlier to allow for more testing and for it to be made available much earlier.

Perhaps they were waiting to see what Sky did first??

There are some basic things that you can do (standard first step recommendations for any situation like this).


Try a new HDMI lead (not an expensive one, but not a cheap one, or one that you know works from another connected device).
Try a different HDMI inputs to your TV.
Check that the firmware is up to date on your TV.



That should rule out most potential TV side problems.
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