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copernob · 26-07-2022, 13:15

Have phoned a few more times at 8am and got through to Manilla again. I apologised n hung up. Seeing as I not heard from the complaints department I went on their Chat line Yesterday, Monday 25th. Had a long chat explaining everything and told the chat bot if not put to rights I'm leaving. Told chat I'm on mobile with tesco on o2 and do not want Volt. Anyway after about 45 minutes chat said I'll get the reduced bill in a few days. That does not sound correct to me as new contract normally comes through same day. What I did get was an Email stating that I got a £5 reduction. So if I do not get my New Contract via Email by Thursday which number do I press on phone to say I am leaving ? My bigest problem is when they ask for my certain parts of Password. Can't remember password. Not even in my Lastpass. THANKS.

---------- Post added at 13:15 ---------- Previous post was at 13:12 ----------

rtho782--I'm on Tesco O2 sim paying through Direct Debit monthly for £7 a month. 2gb, unlimited, unlimited. That is all I need.

26-07-2022, 13:15	#11
copernob cf.addict Join Date: Apr 2008 Location: Swansea S.Wales Posts: 172	Re: Internet Reduction of monthly fee Have phoned a few more times at 8am and got through to Manilla again. I apologised n hung up. Seeing as I not heard from the complaints department I went on their Chat line Yesterday, Monday 25th. Had a long chat explaining everything and told the chat bot if not put to rights I'm leaving. Told chat I'm on mobile with tesco on o2 and do not want Volt. Anyway after about 45 minutes chat said I'll get the reduced bill in a few days. That does not sound correct to me as new contract normally comes through same day. What I did get was an Email stating that I got a £5 reduction. So if I do not get my New Contract via Email by Thursday which number do I press on phone to say I am leaving ? My bigest problem is when they ask for my certain parts of Password. Can't remember password. Not even in my Lastpass. THANKS. ---------- Post added at 13:15 ---------- Previous post was at 13:12 ---------- rtho782--I'm on Tesco O2 sim paying through Direct Debit monthly for £7 a month. 2gb, unlimited, unlimited. That is all I need.