Thread: Worrying news for ESA claimants converting from DLA to PIP.
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Old 11-10-2016, 14:42   #21
weenie
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Re: Worrying news for ESA claimants converting from DLA to PIP.
Quote:
Originally Posted by Taf View Post
It took half and hour to get through this morning, then 20 minutes of hanging on as they "checked the claim status".

"Incorrect trigger by the system", so payment of DLA will be made within a few days. "Sorry for the inconvenience".

The computer makes the decisions now it appears, based on "triggers" with no human oversight. "Errors happen from time to time, it's good that you spotted this one before it got any worse".
I'm so pleased you have got this sorted, although saying that you should not have had to phone in the first place.
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