Thread: Virgin Complaints Department Worse than Customer Service!
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Old 14-02-2010, 18:05   #12
Welshchris
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Join Date: Dec 2007
Location: Wales UK
Age: 42
Services: 50mb Cable, L TV and Phone XL.
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Re: Virgin Complaints Department Worse than Customer Service!
U think CSR r rude? try dealing with chief execs office LOL!

Virgin are fine aslong as u dont complain about ur service, i had one bloke after 5 months keeping on at them to sort my connection and them promising to do so ring me up, shout at me and basically tell me to go elsewhere...

Being me i lost my temper and told him that if he was here id break nose and that was the ONLY! way my problems got sorted.

I even got a full and complete appology from the CEO Office for that.

Dont take my route as it wasnt the best way to deal with it i can honestly say but when u do get some moron shouting at u over the phone and not listening to u when its their job and blaming u for contacting them EVEN THO! u recieved emails from their collegues to ring the office then it does get ur backup.

Put a complaint in here .....
http://www.ispa.org.uk/complaints/page_40.html

Fill in the form, someone from the CEO office will ring u within 5 days.
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