Thread: 30M Really rubbish connection. India says everything's ok
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Old 23-04-2012, 17:54   #23
Nopanic
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Join Date: Jan 2011
Location: Northwest
Posts: 2,249
Nopanic has reached the bronze age
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Re: Really rubbish connection. India says everything's ok
Quote:
Originally Posted by Risco View Post
Maybe a bit lucky, or maybe it is because I know my rights a bit more than the average joe. Also where some people will get rude and angered, I am always calm and sit on the phone for 15 minutes explaining my issue if necessary. I also had already let the gimps in India previously run through all the necessary tests, send me a new superhub and book three engineers. The second was supposed to be a senior, but they sent a normal one. Eventually I got the right one, he picked up the utilization issue and notes were added to my file. It turned out to be a gradually degrading SNR at my UBR in the end.

This took me about 6 weeks of complaining and about £60 worth of credit; just check my recent posts in here. The main issue for people not getting things fixed is they do no persevere; nor are able to understand the technical side which I do once it is explained and therefore are unable to intelligently argue their point and get fobbed off with crap excuses.
I agree you should be able to speak to someone in the UK if you wish, but it's not your right to.
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