Quote:
Originally Posted by Peter_
All that will happen is that you will get the next person in the queue be that a UK agent or an offshore agent, the best bet is always as soon after 8am as possible.
They removed the direct line when they closed the Albert Dock call centre.  |
Not in my case, I was very insistent. I think what helped is I have pages of notes since about 2010 when my issues started to arise. I just tell them to look at those notes ( including ones from teh CEO ) and threaten them with OFCOM. Each time without fail I get put through to UK, sure they might be waiting and redialing til they get UK, but the end result is that I don't have to deal with the idiots in India. I also never raise my voice or swear.
So to clarify, it does work you just have to persevere. I have never been treated badly by UK call centres as tehy are trained properly.