he should be hitting at least 3, may be its a wireless issue. Superblade can you test via wired and post your result.
as for 6Mb up, VM....
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Will my upload speed increase, as well?
Yes! It’s not just your downloads that’ll become much faster. Your upload speeds will be automatically increased as we upgrade our network, so you get the best of both worlds.
Depending on the progress of the network upgrade there maybe a delay after your download speed is increased before your upload speed boost occurs.
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the long term plan is all speeds will have a 10:1 ratio but the upload speed increase might follow a bit after the download.
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http://community.virginmedia.com/t5/...ds/td-p/958421