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Originally Posted by handyman
Yeah it is, my dad's sky has been in 18 months and started loosing channels on a saturdayu night. we rebooted it and all the channels went off saying no signal. Called sky and they got me to check the scart cable (noobs  ) and reboot again. Nothing happend they said it would be £70+ to get a tech out.
Had that been ntl it would have been a tech on monday morning g'teed and FOC. |
Sky only charge £65 for a call out which includes the provision of a refurbished box, cabling, dish and LNB if required. Some of the 3rd party warranty companies suggest that Sky charge far more than this for a call out and parts are extra, lies to tempt you to sign up with them.
After the 12 month initial warranty you have rights under the SOG act and reminding Sky of them can result in a free service visit with replacement parts FOC. If Sky are adamant that they will not waive the £65 charge ask to be transferred to their cancellation department. This will often result in a free callout being offered. The longer you have been a customer and the more you pay each month the better your chance of a free call out. Your dad's problem could be caused by a Sky software fault which Sky should sort out FOC or a component failure which again they should sort out FOC.
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Originally Posted by nffc
You can? The OP says the fault's been ongoing for 6 months. Under SSoGA the onus in the first six months is on the retailer to prove the fault wasn't there at purchase, afterwards the customer has to prove it was - only then can it be deemed "not fit for purpose". The box is older than that so the OP has to prove it was there when he got it, which it most likely wasn't.
If it is a dodgy firmware then sky should fix it, it sounds like the box just needs kicking to reboot it though.
Notwithstanding, it's sky's problem so he should demand Sky send an engineer out to look at it and update/fix the firmware.
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The SOG act considers durability as a factor in whether goods are faulty or not. Goods such as a Sky digibox are expected to last far longer than 12 months and perform to the advertised standard for at least that time. If the digibox doesn't do what it was advertised to do then a claim under the SOG act is warranted and that applies even after the 12 month warranty has expired (up to six years in England and Wales and 5 years in Scotland).