Quote:
|
Originally Posted by Graham
If none of this works, you can try complaining that the box is "Not fit for purpose" as per your rights under the Sale of Goods Act and demand that they replace it.
|
You can? The OP says the fault's been ongoing for 6 months. Under SSoGA the onus in the first six months is on the retailer to prove the fault wasn't there at purchase, afterwards the customer has to prove it was - only then can it be deemed "not fit for purpose". The box is older than that so the OP has to prove it was there when he got it, which it most likely wasn't.
If it is a dodgy firmware then sky should fix it, it sounds like the box just needs kicking to reboot it though.
Notwithstanding, it's sky's problem so he should demand Sky send an engineer out to look at it and update/fix the firmware.