Hi,
My Sky+ does not work, it does not pause, rewind, fastword etc live TV
According to SKY it is a firmware problem with some sort of software that is automatically installed.
I think this is true as I have also seen the same problem in a friends house.
However this has now been going on for about 6 months and despite numerous phone calls Sky refuse to give me any time when they think they might be able to sort this problem or offer me any sort of compensation.
They basically dont give a s..
Dont know what to do now as I went from a hard disk recorder from thomson that performed this function very well and now I am stuck with a sky + box that doesn't.
I am thinking this must be in breach of contract or something as the unit doesn't do what they sold it to do, although they say nothing is wrong with it and its a software problem that they cant fix????????
Absolutely typical of a company that has a complete monopoly and disgraceful customer service.
I am wondering how many others have the same problem and how this can be resolved.
I am off now to send an email + letter to sky that will probably get ingored by their "really...WE DONT CARE" customer service team.
thats the end of my rant thanks for listening
