Quote:
Originally Posted by serial
Don't forget this:
http://www.clickz.com/showPage.html?page=3629297
For the upcoming trial Adam Liversage, BT's chief press officer said:
"We won't know who any of the users are, so any feedback we receive is likely to be the customers choosing to do so through our forums,"
Note, this means anyone in or out of the trial can post feedback in the forums and BT can't distinguish. |
To follow on from there, he says in the very next paragraph down,
Liversage also made it clear the tests were unrelated to customer perception. "This test is not a customer referendum," he said. "It is simply to ensure that the technology works correctly."
So if the customers are going to have nothing to do or say about the test why are they bothering to publicise it this time and how will we find out if it was successful or not? Or, as they have shown so far, they just don't care!