Quote:
Originally Posted by ken1234
at why i gone to sky i no were i am and what i am getting with sky virgin done with me from this weekend so no more virgin i had sky put in on monday  |
What's the staff incentive scheme like at Virgin? Ken strikes me as the sort of person that would have stayed had they made just a crumb of effort, even if it was just taking the time to explain things properly. I fear that Sky's channel line up means it will always be difficult to tempt customer's back once they've made the jump, but that's probably not true in reverse meaning customer service is all important, particularly for those able to get decent adsl broadband speeds. Shame.