Thread: Tivo V6 Virgin Media V6 - Powered by TiVo(new STB)
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Old 23-12-2016, 23:29   #2517
Mad Max
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by bebop View Post
Many thanks again for the advice the other day regarding me just missing out on the V6 box when signing up as a new customer. Called Retentions yesterday who were extremely reasonable and helpful on the phone, and I was pleased with what they offered me, which was a credit on my account for the box/installation fee, leaving me to pick up the activation fee.

I guess under my circumstances they didn't have to do this, but I was very pleased that they did - hats off to VM for excellent customer service. Not only that, but the chap in Retentions managed to find an installation date for next Wednesday (or the wait would have been until mid-February) so extra chuffed with the outcome. Thanks again!
Do you work for VM?
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