Quote:
Originally Posted by jempalmer
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Dear Janet,
Thank you for your email regarding your Virgin Media complaint. Firstly please allow me to introduce myself, my name is ****, and I work in the Chief Executive Office on behalf of our CEO and Executive Directors at Virgin Media. My role is to ensure the appropriate resolution is reached for any complaints they receive.
Your complaint has been assigned to a specialised agent who will be in touch in due course, I will personally oversee the handling of your complaint to ensure your issues are resolved quickly and to your satisfaction.
Whilst we do aim to resolve all issues as quickly as possible and usually within 5 days, our specialist agents may be required to investigate your issue further. If this is the case it could mean a slight delay, If you are still unhappy after the resolution of your complaint, you can contact me on 00000000000. I'll be happy to discuss with you and have the complaint reviewed.
I would like to take this opportunity to say how sorry I am you have had cause to complain, however I can assure you we will do our upmost to resolve this to your satisfaction.
Regards **** *******
Upmost?
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youll find that they dont like you posting their emails online, and you will want to remove the name and phone number ASAP