Cable Forum - View Single Post

andygrif · 12-11-2004, 11:02

Sorry to be flippant but you're as likely to get through to O2 customer services (and I use the last two words loosely) by putting your complaint into a bottle and setting it free in the North Sea.

Their systems, staff (by the way a lot of the call centres are outsourced to a company called Ventura UK) communication (ironic for a communication company) and knowledge are all way below par. IMHO they have taken over from ntl as being the most useless call centre known to man - partly by O2 getting so much worse and partly by ntl getting slightly better!

My advice is phone up, ask to speak to disconnections. You'll be put through to Customer Retention - from there you can unload your problem and get it resolved.

12-11-2004, 11:02	#10
andygrif Inactive Join Date: Jul 2003 Posts: 2,820	Re: o2 customer services details Sorry to be flippant but you're as likely to get through to O2 customer services (and I use the last two words loosely) by putting your complaint into a bottle and setting it free in the North Sea. Their systems, staff (by the way a lot of the call centres are outsourced to a company called Ventura UK) communication (ironic for a communication company) and knowledge are all way below par. IMHO they have taken over from ntl as being the most useless call centre known to man - partly by O2 getting so much worse and partly by ntl getting slightly better! My advice is phone up, ask to speak to disconnections. You'll be put through to Customer Retention - from there you can unload your problem and get it resolved.