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Re: Train Spotters Corner
Which? claims many rail passengers 'dissatisfied'.
http://www.railnews.co.uk/news/2013/...assengers.html
Quote:
MANY RAIL passengers are dissatisfied with their journeys, according to a new survey by the consumer organisation Which?
But the findings, which follow the questioning of about 7,000 people, contradict the results of the much larger surveys carried out by Passenger Focus, which reported recently that passenger satisfaction is at an average of 85 per cent.
The lowest performer, according to Which?, was First Capital Connect with 40 per cent, while Virgin Trains was top of the table for the second year running with a score of 67 per cent.
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Well obviously l can only speak for myself and my family and say we have always had excellent service no matter where we have gone apart from the train breaking down once.
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“The only lesson you can learn from history is that it repeats itself”
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