Cable Forum - View Single Post - VM Business Virgin Media Business

ccarmock · 26-06-2017, 19:06

As with most things you will find people's experiences vary. From my own perspective I have found support from the team for business broadband excellent. The service I have has worked well, but not without an occasional fault. When I have called - usually out of hours I have been put through to an engineer that will login to the CMTS and start to troubleshoot with me while I am on the phone.

They even managed to get a re-segmentation expedited for me.

There have been reports of variable performance with the new 350 Mb/s business services, from my own perspective performance is very solid.

VM Business support is managed out of the UK, by a dedicated team.

26-06-2017, 19:06	#2
ccarmock cf.geek Join Date: Jun 2008 Posts: 804	Re: Virgin Media Business - Experiences As with most things you will find people's experiences vary. From my own perspective I have found support from the team for business broadband excellent. The service I have has worked well, but not without an occasional fault. When I have called - usually out of hours I have been put through to an engineer that will login to the CMTS and start to troubleshoot with me while I am on the phone. They even managed to get a re-segmentation expedited for me. There have been reports of variable performance with the new 350 Mb/s business services, from my own perspective performance is very solid. VM Business support is managed out of the UK, by a dedicated team.