[roughbeast]

Just rang customer services because my old TIVO 1Tb is running slow and needs rebooting every day. I asked if, as a full kahoona 300Mb customer, they could replace it for free, with a V6. The answer was "Yes!" and they would also replace my old VM HD box with a V6! Would that cost me more? No! In fact my monthly charge will be £1.00 less and installation will cost £10.00, a discounted price. Wish I'd asked sooner.

In reality, of course, the service I hope I will be getting is what I should have been getting all along. Really, I shouldn't have had to ring VM, they should have rung me.

Change over happens on 28th July.