[GrimUpNorth]

And as synner said - upgrade dates come and upgrade dates go, but upgrades dont!!

My experience was jan - jul last year, and each time I called the upgrade would be in the next couple of weeks or so.

In the end I made an official complaint to them - not so much about the issues with my connection (though that was annoying), but about the ever changing dates and the promises broken.

The next day I got a call from a nice lady in Scotland - she was a senior complaints manager or something. She seemed to be in a position to knock heads together and get things done and within two weeks things were sorted. I felt that she kept me in the loop with regards to developments, and even called a couple of times after the upgrade to check that things were still OK. She restored my faith in VM customer service.

I dont know if there ever was an actual upgrade or not, but on 'upgrade day' my connection changed from ubr01 to ubr04 - which sorted my issues. So if they just swapped my ubr to shut me up or not I suppose I will never know!!

Now I know that others may well jump on me for saying this, but if you feel that you are only getting X% of your connection speed then it seems fair that while you have issues you should only be paying X% of the monthly subs. I would phone VM and ask for an ongoing credit backdated to when the ticket was opened until the 'fault' is resolved.

Hope this helps

Cheers

Grim