Wow - well done you! Thanks for your reply.
I received compensation directly from the Manufacturer thankfully. It's just as well as Amazon are appalling.
In the course of my complaint, I tried to get Amazon to return a faulty electrical item to the manufacturer and learnt that they sold it to another customer! What's worse is that it was an air purifier which had covered every surface in my house with black dust and they knew that and sold it on.
I'm furious though that despite 4 months of chasing, Amazon haven't (and, apparently, won't be) offering me one penny in compensation. I was a customer for 10 years and they will happily lose me as a customer.
